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Field Service Engineer, IT Systems
Install and support Vision RT’s camera-guided radiation therapy systems at customer sites. The role involves extensive US travel and hands-on troubleshooting of Windows systems, hardware, and networks.
संयुक्त राज्य
वर्जीनिया
वॉशिंगटन$80,000 – $1,00,000 / वर्ष
हाइब्रिडपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीफील्ड इंजीनियरविवरण
- Install and maintain Vision RT equipment at customer sites, from initial surveys and commissioning through ongoing support.
- Assess sites and determine installation needs before system deployment.
- Diagnose and resolve software, hardware, operating system, and connectivity problems through remote and on-site support.
- Carry out preventive maintenance, system upgrades, software updates, and product improvements.
- Configure and troubleshoot Windows-based computers and connected devices.
- Work with customer IT teams to resolve network connectivity and communications issues.
- Keep service records, installation documentation, maintenance reports, and customer activity logs current.
- Deliver responsive, professional service and build effective customer relationships.
- Travel within the assigned region for installations, maintenance, training, and customer requests.
- Complete physical installations, including mounting wall displays, routing communication cables up to 50 metres, and meeting safety and quality standards.
- Use ladders safely and coordinate with contractors at construction sites, hospitals, and clinical facilities.
- Work evenings and occasional weekends when needed.
- Travel to customer locations at short notice when business or customer needs require it.
- Support Vision RT’s Surface Guided Radiation Therapy systems, which use 3D cameras to improve radiation treatment for cancer patients.
आवश्यकताएँ
- Strong working knowledge of Microsoft Windows, including configuration and system settings, Device Manager, disk and storage management, BIOS and firmware, Windows services and security settings, and Event Viewer.
- Experience diagnosing and resolving software, operating system, and hardware faults in customer-facing settings.
- Good grasp of networking fundamentals, including IP addressing, VLANs, DNS, DHCP, firewalls, security principles, protocols, ports, Windows networking tools, and command-line troubleshooting utilities.
- Experience diagnosing network connectivity issues with ping, tracert, ipconfig, and remote support tools.
- Understanding of cybersecurity practices, endpoint protection, system hardening, and customer IT security requirements.
- Strong PC hardware knowledge, including replacing components, configuring peripherals, and assessing hardware connectivity and performance.
- Experience providing technical support both remotely and on site.
- Strong troubleshooting and fault-diagnosis skills.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Able to work independently and prioritize tasks across multiple customer locations.
- Able to interpret technical documentation and follow installation, maintenance, and service procedures.
- Willing to travel extensively across the US, up to 90% of working time, including frequent overnight and occasional weekend trips.
- Available for evening work and occasional weekends when required.
- Able to travel to customer sites at short notice.
- Able to work safely on ladders and in construction, hospital, and clinical settings while following PPE and site safety requirements.
- Preferred: Experience supporting Microsoft Windows Server environments.
- Preferred: Basic knowledge of SQL databases and database connectivity.
- Preferred: Familiarity with RAID technology and storage systems.
- Preferred: Experience in healthcare technology, medical devices, radiotherapy, medical imaging, or another regulated technical setting.
- Preferred: Technical qualifications such as CompTIA A+, Microsoft certifications, or equivalent industry-recognised credentials.
लाभ
- Overtime opportunities and travel pay.
- Medical benefits.
- Financial benefits.
- Eligibility for a 401(k).
- Paid time off.
- Parental leave.
- Planned periods without travel for administration, training, professional development, and other business needs.
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