LogoFresh Jobs Ahead
Illumina
Illumina
5,001 – 10,000 Employees
H1B Visa SponsorConsultingHealthcareManufacturing
Illumina develops genomic technologies that help researchers and clinicians study genetic variation and apply genomic insights across healthcare and life sciences. Its portfolio includes next-generation sequencing systems, microarray platforms, library preparation kits, bioinformatics software, and integrated genomic solutions. These tools support work in areas such as cancer research, reproductive health, and genetic disease detection, helping advance discovery and precision medicine.
LinkedIn
Company Jobs

Field Service Engineer II, Illumina Sequencing

Support Illumina genomic sequencing instruments across the Kansas City area through installation, maintenance, troubleshooting, and repair. Partner with customers and commercial teams while coordinating service requests and technical support.

USUnited StatesKSKansasMOMissouri
$74,900 – $112,300 / year
RemoteFull-timeJuniorMiddleEnglish RequiredField Engineer

Description

  • Provide onsite technical assistance to customers, Field Applications teams, and Territory Account Managers.
  • Install, upgrade, repair, and maintain instrument systems across the assigned territory.
  • Keep service and training manuals, Field Service Bulletins, and standard operating procedures current.
  • Enable remote connectivity for customer instruments.
  • Support customers, junior engineers, colleagues, and contractors with technical issues.
  • Coordinate and prioritize service requests, selecting the appropriate intervention method.
  • Manage service-parts inventory and maintain accurate stock to support first-visit resolution.
  • Work with sales and marketing on system placements, lead discovery, upgrades, and contract renewals.
  • Build and maintain relationships with key customers and the broader customer base.
  • Complete administrative duties and follow business policies.
  • Apply technical knowledge in regulated work environments.

Requirements

  • Live in the Kansas City metropolitan area in Missouri or Kansas and be able to travel as needed in nearby states, including Iowa, Nebraska, and Oklahoma.
  • At least two years of relevant field service experience.
  • Work independently and collaboratively as part of a team.
  • Demonstrated problem-solving ability.
  • Strong spoken and written communication skills.
  • Experience with optical alignment, robotics, electrical or electronic systems, and mechanical systems.
  • Familiarity with genomics, sequencing applications, and bioinformatics.
  • Basic knowledge of laboratory practices and safety.
  • Resolve customer issues while maintaining positive customer relationships.
  • Work effectively in a fast-paced, changing environment and remain composed under stress.
  • Willingness to travel up to 70%.
  • Bachelor’s degree in electrical or electronic engineering, mechanical engineering, or a related field, with biotechnology or biomedical industry knowledge, or applicable military experience.
  • Must not require visa sponsorship.

Benefits

  • Variable cash compensation, such as bonus or commission programs.
  • Equity for eligible roles.
  • Access to genomics sequencing.
  • Family planning benefits.
  • Health, dental, and vision coverage.
  • Retirement benefits.
  • Paid time off.
  • Employee Resource Groups with career development, cultural awareness, and social responsibility opportunities.

Related Jobs