Illumina razvija genomske tehnologije, ki raziskovalcem in kliničnim strokovnjakom pomagajo preučevati genetske variacije ter uporabljati genomska spoznanja v zdravstvu in vedah o življenju. Njen portfelj vključuje sisteme za sekvenciranje nove generacije, mikrovrstične platforme, komplete za pripravo knjižnic, bioinformacijsko programsko opremo in integrirane genomske rešitve. Ta orodja podpirajo področja, kot so raziskave raka, reproduktivno zdravje in odkrivanje genetskih bolezni, ter pomagajo pospeševati znanstvena odkritja in precizno medicino.
Field Service Engineer II, Illumina Sequencing
Support Illumina genomic sequencing instruments across the Kansas City area through installation, maintenance, troubleshooting, and repair. Partner with customers and commercial teams while coordinating service requests and technical support.
Opis
- Provide onsite technical assistance to customers, Field Applications teams, and Territory Account Managers.
- Install, upgrade, repair, and maintain instrument systems across the assigned territory.
- Keep service and training manuals, Field Service Bulletins, and standard operating procedures current.
- Enable remote connectivity for customer instruments.
- Support customers, junior engineers, colleagues, and contractors with technical issues.
- Coordinate and prioritize service requests, selecting the appropriate intervention method.
- Manage service-parts inventory and maintain accurate stock to support first-visit resolution.
- Work with sales and marketing on system placements, lead discovery, upgrades, and contract renewals.
- Build and maintain relationships with key customers and the broader customer base.
- Complete administrative duties and follow business policies.
- Apply technical knowledge in regulated work environments.
Zahteve
- Live in the Kansas City metropolitan area in Missouri or Kansas and be able to travel as needed in nearby states, including Iowa, Nebraska, and Oklahoma.
- At least two years of relevant field service experience.
- Work independently and collaboratively as part of a team.
- Demonstrated problem-solving ability.
- Strong spoken and written communication skills.
- Experience with optical alignment, robotics, electrical or electronic systems, and mechanical systems.
- Familiarity with genomics, sequencing applications, and bioinformatics.
- Basic knowledge of laboratory practices and safety.
- Resolve customer issues while maintaining positive customer relationships.
- Work effectively in a fast-paced, changing environment and remain composed under stress.
- Willingness to travel up to 70%.
- Bachelor’s degree in electrical or electronic engineering, mechanical engineering, or a related field, with biotechnology or biomedical industry knowledge, or applicable military experience.
- Must not require visa sponsorship.
Ugodnosti
- Variable cash compensation, such as bonus or commission programs.
- Equity for eligible roles.
- Access to genomics sequencing.
- Family planning benefits.
- Health, dental, and vision coverage.
- Retirement benefits.
- Paid time off.
- Employee Resource Groups with career development, cultural awareness, and social responsibility opportunities.