Illumina
Illumina
Illumina зерттеушілер мен клиницистерге генетикалық әртүрлілікті зерттеуге және геномдық түсініктерді денсаулық сақтау мен өмір туралы ғылымдар саласында қолдануға көмектесетін геномдық технологияларды әзірлейді. Компанияның өнімдер портфеліне жаңа буын секвенирлеу жүйелері, микромассив платформалары, кітапхана дайындау жинақтары, биоинформатикалық бағдарламалық жасақтама және біріктірілген геномдық шешімдер кіреді. Бұл құралдар қатерлі ісікті зерттеу, репродуктивті денсаулық және генетикалық ауруларды анықтау сияқты бағыттардағы жұмыстарды қолдап, ғылыми жаңалықтар мен дәл медицинаның дамуына ықпал етеді.

Field Service Engineer II, Illumina Sequencing

Support Illumina genomic sequencing instruments across the Kansas City area through installation, maintenance, troubleshooting, and repair. Partner with customers and commercial teams while coordinating service requests and technical support.

Сипаттама

  • Provide onsite technical assistance to customers, Field Applications teams, and Territory Account Managers.
  • Install, upgrade, repair, and maintain instrument systems across the assigned territory.
  • Keep service and training manuals, Field Service Bulletins, and standard operating procedures current.
  • Enable remote connectivity for customer instruments.
  • Support customers, junior engineers, colleagues, and contractors with technical issues.
  • Coordinate and prioritize service requests, selecting the appropriate intervention method.
  • Manage service-parts inventory and maintain accurate stock to support first-visit resolution.
  • Work with sales and marketing on system placements, lead discovery, upgrades, and contract renewals.
  • Build and maintain relationships with key customers and the broader customer base.
  • Complete administrative duties and follow business policies.
  • Apply technical knowledge in regulated work environments.

Талаптар

  • Live in the Kansas City metropolitan area in Missouri or Kansas and be able to travel as needed in nearby states, including Iowa, Nebraska, and Oklahoma.
  • At least two years of relevant field service experience.
  • Work independently and collaboratively as part of a team.
  • Demonstrated problem-solving ability.
  • Strong spoken and written communication skills.
  • Experience with optical alignment, robotics, electrical or electronic systems, and mechanical systems.
  • Familiarity with genomics, sequencing applications, and bioinformatics.
  • Basic knowledge of laboratory practices and safety.
  • Resolve customer issues while maintaining positive customer relationships.
  • Work effectively in a fast-paced, changing environment and remain composed under stress.
  • Willingness to travel up to 70%.
  • Bachelor’s degree in electrical or electronic engineering, mechanical engineering, or a related field, with biotechnology or biomedical industry knowledge, or applicable military experience.
  • Must not require visa sponsorship.

Артықшылықтар

  • Variable cash compensation, such as bonus or commission programs.
  • Equity for eligible roles.
  • Access to genomics sequencing.
  • Family planning benefits.
  • Health, dental, and vision coverage.
  • Retirement benefits.
  • Paid time off.
  • Employee Resource Groups with career development, cultural awareness, and social responsibility opportunities.

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