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BLACKCLOAK
BLACKCLOAK
11 – 50 Employees
CybersecuritySaaS
BLACKCLOAK is a cybersecurity and SaaS company that provides concierge digital protection for executives, families, and organizations. Its platform combines an app and dashboard with ongoing security monitoring and incident response to help protect personal devices, home networks, and private data from cyber threats. By focusing on the security of both connected environments and the sensitive information they contain, BLACKCLOAK addresses the personal digital risks faced by high-value individuals and businesses.
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Enterprise Relationship Manager

Manage enterprise client relationships at BLACKCLOAK, a cybersecurity company protecting executives and other high-profile individuals from hackers, privacy leaks, and identity theft. Drive client retention, product adoption, and account growth.

USUnited States
$90,000 – $100,000 / year
RemoteFull-timeJuniorMiddleEnglish RequiredAccount ManagerSales
Cyber Security

Description

  • Manage a portfolio of enterprise clients, serving as their primary contact and building relationships with sponsors, champions, enrolled executives, and their families.
  • Own retention and adoption outcomes across the portfolio, including net revenue retention, logo retention, enrollment, onboarding, and utilization.
  • Partner with Sales to onboard new clients smoothly and enroll members quickly.
  • Track account health and adoption, addressing risks early.
  • Build relationships with multiple contacts at each client to sustain engagement.
  • Analyze utilization and account data to identify trends, measure impact, and shape each client review.
  • Use AI tools and workflows to automate routine tasks, analyze account data, and prepare client-ready materials, including business reviews and executive reports.
  • Coordinate training and collaborate with internal teams to resolve client issues promptly.
  • Identify opportunities to expand program coverage and work with Sales to pursue them.
  • Keep account records up to date and contribute to portfolio health reviews and forecasting.

Requirements

  • Bachelor’s degree in a relevant field; an advanced degree is a plus.
  • At least two years of experience in customer success or account management, ideally with enterprise clients.
  • Familiarity with cybersecurity and privacy concepts, with an interest in learning more.
  • Clear, confident communication skills, including presenting to senior Fortune 500 stakeholders.
  • Ability to gather and interpret information to support client success.
  • Familiarity with AI tools and curiosity about using them to work more effectively, from drafting content to analyzing account data.
  • Motivation to deliver strong results and ability to work independently.
  • Strong organizational and time management skills.
  • Willingness to travel to meet clients when needed.

Benefits

  • Comprehensive medical, dental, and vision plans, with an option for the company to cover 100% of employee monthly premiums and 50% of dependent premiums.
  • Health Savings Account with a company contribution for eligible medical plans.
  • Flexible vacation plan.
  • 10 paid company holidays.
  • Company-paid life, accidental death and dismemberment, and short- and long-term disability insurance.
  • 401(k) plan with traditional and Roth options, including an employer match.
  • Company equity.
  • Paid parental leave and pregnancy recovery leave.
  • Company and team off-sites and virtual events throughout the year.
  • Home office stipend.

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