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BLACKCLOAK
BLACKCLOAK
11 – 50 Angajați
SaaSSecuritate cibernetică
BLACKCLOAK este o companie de securitate cibernetică și software ca serviciu, care oferă protecție digitală personalizată pentru directori, familii și organizații. Platforma sa combină o aplicație și un tablou de bord cu monitorizare continuă a securității și răspuns la incidente, pentru a contribui la protejarea dispozitivelor personale, a rețelelor de acasă și a datelor private împotriva amenințărilor cibernetice. Punând accent pe securitatea mediilor conectate și a informațiilor sensibile pe care acestea le conțin, BLACKCLOAK abordează riscurile digitale personale cu care se confruntă persoanele și companiile de mare valoare.
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Enterprise Relationship Manager

Manage enterprise client relationships at BLACKCLOAK, a cybersecurity company protecting executives and other high-profile individuals from hackers, privacy leaks, and identity theft. Drive client retention, product adoption, and account growth.

USStatele Unite ale Americii
90.000 $ – 100.000 $ / an
RemoteNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăManager de conturiVânzări
Securitate cibernetică

Descriere

  • Manage a portfolio of enterprise clients, serving as their primary contact and building relationships with sponsors, champions, enrolled executives, and their families.
  • Own retention and adoption outcomes across the portfolio, including net revenue retention, logo retention, enrollment, onboarding, and utilization.
  • Partner with Sales to onboard new clients smoothly and enroll members quickly.
  • Track account health and adoption, addressing risks early.
  • Build relationships with multiple contacts at each client to sustain engagement.
  • Analyze utilization and account data to identify trends, measure impact, and shape each client review.
  • Use AI tools and workflows to automate routine tasks, analyze account data, and prepare client-ready materials, including business reviews and executive reports.
  • Coordinate training and collaborate with internal teams to resolve client issues promptly.
  • Identify opportunities to expand program coverage and work with Sales to pursue them.
  • Keep account records up to date and contribute to portfolio health reviews and forecasting.

Cerințe

  • Bachelor’s degree in a relevant field; an advanced degree is a plus.
  • At least two years of experience in customer success or account management, ideally with enterprise clients.
  • Familiarity with cybersecurity and privacy concepts, with an interest in learning more.
  • Clear, confident communication skills, including presenting to senior Fortune 500 stakeholders.
  • Ability to gather and interpret information to support client success.
  • Familiarity with AI tools and curiosity about using them to work more effectively, from drafting content to analyzing account data.
  • Motivation to deliver strong results and ability to work independently.
  • Strong organizational and time management skills.
  • Willingness to travel to meet clients when needed.

Beneficii

  • Comprehensive medical, dental, and vision plans, with an option for the company to cover 100% of employee monthly premiums and 50% of dependent premiums.
  • Health Savings Account with a company contribution for eligible medical plans.
  • Flexible vacation plan.
  • 10 paid company holidays.
  • Company-paid life, accidental death and dismemberment, and short- and long-term disability insurance.
  • 401(k) plan with traditional and Roth options, including an employer match.
  • Company equity.
  • Paid parental leave and pregnancy recovery leave.
  • Company and team off-sites and virtual events throughout the year.
  • Home office stipend.

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