Infobip
Infobip
1,001 – 5,000 Employees
Skilled Worker Visa Sponsor
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Customer Success Executive - Seoul, South Korea (Hybrid)

Lead AgentOS onboarding, adoption, and expansion for Infobip’s cloud communications platform in Korea. Advise customers on AI, SaaS, integrations, analytics, and growth.

Description

  • Lead discovery-to-launch onboarding and implementation for AgentOS, Infobip SaaS, and Agentic AI solutions
  • Serve as the primary subject-matter expert for AgentOS
  • Connect Unfix headquarters Product and regional Sales Squads on product feedback, priorities, and enablement
  • Drive customer adoption and expansion across the Infobip ecosystem
  • Work with technical and sales teams on integrations, use-case development, testing, and troubleshooting
  • Collaborate with AEs, CGEs, Solution Engineering, Product, and other teams to expand existing accounts and support new-logo acquisition
  • Conduct customer training and workshops, and create reusable enablement resources
  • Use segmentation, funnel analysis, cohort analysis, and A/B testing to deliver data-led consulting
  • Monitor onboarding milestones, risks, and customer KPIs to produce measurable business outcomes
  • Increase gross profit growth and contribution from AgentOS, SaaS, and AI solutions
  • Strengthen customer satisfaction, adoption, expansion, and growth on the Infobip platform
  • Coordinate Unfix and regional Squads to support gross profit execution

Requirements

  • At least three years of customer-facing experience in SaaS, AI, digital services, or B2B solution sales
  • Strong knowledge of the AI, SaaS, and internet sectors
  • Demonstrated experience overseeing multiple onboarding or implementation projects
  • Ability to communicate technical concepts clearly to customers
  • Strong analytical capability, including funnel, segmentation, cohort, or comparable analysis
  • Business-level English communication skills
  • Experience with Customer Data Platforms, ROI analysis, growth, or data analysis tools is preferred
  • Familiarity with GA4, Mixpanel, CleverTap, MoEngage, Iterable, Insider, Adobe Analytics, Marketo, Salesforce Marketing Cloud, Zendesk, Freshdesk, or similar tools is advantageous
  • Strong documentation, communication, logical reasoning, teamwork, and cross-functional collaboration skills across departments and markets

Benefits

  • Performance-based bonus opportunities
  • Regular salary reviews
  • Work arrangements that combine office collaboration and remote work
  • Flexible working hours
  • Employee Stock Ownership Plan or stock options
  • Paid time off
  • Special leave days
  • Flexible hybrid working model
  • Internal career mobility
  • Upskilling opportunities
  • Mentorship
  • Professional development
  • Onboarding and training programs
  • Short- and long-term international mobility opportunities across global hubs

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