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Softcard (acquired by Google)
Softcard (acquired by Google)
201 – 500 Employees
eCommerceFinanceFintech
Softcard was a fintech and mobile commerce platform created by AT&T Mobility, T-Mobile USA, and Verizon Wireless. Its NFC-enabled mobile wallet helped consumers make contactless payments, shop from their phones, and access loyalty features in one place. Focused on mobile payments, digital wallets, and rewards, Softcard developed technology designed to make everyday transactions faster and more personalized before its acquisition by Google.
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Company Jobs

Customer Service Representative – Bloomington, IL Onsite

Support customers with product questions, quotes, order processing, inventory sourcing, shipping, returns, and account service for Motion Industries.

USUnited StatesILIllinois
$18 – $22 / hour
On-siteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Answer routine product questions from customers
  • Prepare quotes and enter orders accurately
  • Process orders by phone, fax, email, electronic systems, and walk-in counter sales
  • Negotiate purchase and sale prices within approved limits
  • Update pricing for non-contract customers in response to competition while protecting margins
  • Develop customer relationships that encourage repeat business and improve processes
  • Replenish items to maintain suitable customer inventory levels
  • Place orders without approval for amounts up to $5,000 per line and $10,000 per purchase order
  • Locate products through branch, distribution center, and supplier inventory
  • Select the most economical shipping option
  • Coordinate with Account Representatives to support customer satisfaction
  • Expedite delayed or backordered items
  • Retrieve inventory and prepare shipments for customers
  • Process customer returns
  • Complete other assigned responsibilities

Requirements

  • A high school diploma or GED and 0–3 years of related experience are typically required, or an equivalent combination
  • Demonstrated reliability, organization, and attention to detail
  • Strong written, verbal, and listening communication abilities
  • Proven ability to manage multiple tasks and time effectively
  • Moderate computer proficiency, including information processing, internal and external email, business systems, and online product research
  • Product knowledge is preferred
  • An excellent driving record is preferred
  • Ability to accurately fulfill customer orders and manage incoming calls

Benefits

  • Healthcare plan options
  • 401(k) retirement plan
  • Tuition reimbursement
  • Paid vacation
  • Paid sick leave
  • Paid holidays

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