Cloudinary
Cloudinary
Cloudinary provides a cloud-based media platform for businesses and developers to manage, transform, and deliver images and video at scale. Its products combine digital asset management, programmable media APIs, low-code workflow automation, and generative AI to support content operations, streamline production, and optimize digital experiences. Cloudinary serves organizations across sectors such as media and entertainment, retail, and e-commerce, with integrations designed to fit a wide range of technology stacks. The company’s platform is used by more than 2 million developers and 10,000 enterprises.

Customer Service Advisor - Strasbourg Hybrid

Join BlueLink, an Air France-KLM subsidiary, to support Air France travelers with reservations, travel guidance, and personalized add-on sales by phone.

Description

  • Handle customer inquiries by telephone.
  • Guide and support travelers before, during, and after their journeys.
  • Manage reservations, booking changes, and information requests.
  • Recommend Air France products and services based on customer needs.
  • Deliver service that meets established brand standards.
  • Help strengthen traveler satisfaction and loyalty.
  • Generate additional sales through personalized, consultative conversations.
  • Support customers worldwide with their travel arrangements.

Requirements

  • Be registered with France Travail.
  • Maintain an active and up-to-date France Travail registration.
  • Be available for the full pre-employment training program.
  • Communicate confidently with customers by telephone.
  • Demonstrate strong listening skills, empathy, and a customer-focused approach.
  • Communicate effectively both orally and in writing.
  • Be energetic, responsive, and focused on finding solutions.
  • Work effectively as part of a team.
  • Use IT tools and standard office software comfortably.
  • Prior customer-service experience in tourism, hospitality, food service, or retail is preferred.
  • Candidates with no prior experience are encouraged to apply.
  • Be available Monday through Saturday between 8:00 a.m. and 10:00 p.m.
  • Work full time for 35 hours per week across five scheduled days.

Benefits

  • Paid four-week training program.
  • Progressive move to remote work after the skills ramp-up period.
  • Monthly performance bonuses of up to €250.
  • Access to discounted Air France tickets after one year of service.
  • Profit-sharing and employee incentive programs.
  • Access to a company restaurant at a preferential rate.
  • Reimbursement of 75% of public transportation costs.
  • Sustainable mobility allowance for bicycle and scooter use.
  • Supportive, multicultural workplace.
  • Opportunities for internal career progression.
  • Permanent contract after successful completion of the training program.

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