Desjardins is a North American financial cooperative serving individuals, businesses, and communities across Canada. Its offerings span personal and business banking, credit cards, mortgages, loans, savings and investments, and auto and home insurance. The organization combines financial and insurance services with a cooperative model that gives members a role in decision-making, while emphasizing responsible investment, local economic support, community involvement, and youth development.
Commercial Account Manager at Desjardins (Hybrid, L'Étang-du-Nord)
Manage commercial client relationships for Desjardins by developing and selling financial products and services. Support growth, risk management, portfolio profitability, and client satisfaction in a hybrid L'Étang-du-Nord role.
Description
- Build and maintain tailored relationships with current and prospective business clients to promote and sell Desjardins products and services
- Serve as the account manager and primary link between the business centre, members, and clients
- Monitor product and service usage, updates, and client satisfaction
- Investigate the causes of dissatisfaction and propose appropriate solutions
- Assess client needs, create tailored solutions, and prepare integrated service offerings
- Negotiate relevant terms and conditions with members and clients
- Recommend strategies that grow business volume, manage risk responsibly, improve portfolio profitability, and deepen business relationships
- Find business development opportunities that enhance the competitiveness of products and services
- Carry out promotional initiatives and take part in targeted public relations and business-community activities
- Respond to client needs, pursue business opportunities, and refer matters to the appropriate internal contact when necessary
- Apply prudent, effective risk management across all assigned portfolios
Requirements
- Bachelor's degree in a related discipline
- At least two years of relevant professional experience
- Equivalent combinations of education and relevant experience may be accepted
- French proficiency is required
- Follow all applicable policies, procedures, standards, and laws governing the distribution of financial products and services
- Takes initiative and turns plans into action
- Expresses ideas clearly and effectively
- Keeps customer needs at the centre of decisions
- Values and supports differences
- Consistently pursues measurable results
- Builds effective interpersonal relationships
- Learns quickly and adapts to new situations
Benefits
- Competitive compensation with an annual bonus opportunity
- Four weeks of flexible vacation from the first year
- Defined benefit pension plan offering stable, predictable retirement income
- Group insurance coverage with telemedicine access
- Reimbursement for eligible health, wellness, and telework-equipment expenses