Lightspeed Commerce is a SaaS company developing cloud-based point-of-sale and payments technology for retailers, restaurants, golf businesses, and wholesalers. Its platform brings together omnichannel sales, inventory management, eCommerce, payments and reconciliation, workforce and payroll tools, analytics including Lightspeed AI, hardware integrations, business funding, and wholesale capabilities through NuORDER. The company focuses on scalable, configurable systems for multi-location businesses and supports approximately 150,000 customer locations worldwide. Roles at Lightspeed Commerce contribute to products that connect in-person and online commerce across a range of business sectors.
Collections Specialist, Accounts Receivable – Berlin Hybrid
Manage overdue customer accounts for Lightspeed Commerce while supporting collections, reconciliations, reporting, and payment issue resolution within the Berlin-based Finance team.
Description
- Manage a portfolio of overdue customer accounts through consistent follow-up by phone, email, and other customer contact channels.
- Collaborate with customers to settle outstanding balances and keep account records accurate and current.
- Assess which accounts require external collection support, then compile and submit the required documentation.
- Coordinate with collection agencies and assist with resolving outstanding customer balances.
- Build and review Excel and Google Sheets reports to identify overdue accounts and determine collection priorities.
- Assist with month-end accounts receivable close activities, including the investigation of payment discrepancies.
- Track missed payments, late payments, and other account irregularities, addressing emerging issues proactively.
- Deliver responsive customer support and resolve account concerns with a practical, solution-focused approach.
- Contribute to the Lightspeed Finance team supporting a cloud-based commerce platform for merchants.
Requirements
- Professional background in collections, accounts receivable, credit control, or a closely related role.
- Native-level fluency in German.
- Strong written and spoken English communication skills.
- French proficiency is an appreciated additional qualification.
- Working knowledge of Excel and Google Sheets, including formulas, pivot tables, and data analysis.
- Familiarity with Salesforce or a similar CRM platform is advantageous.
- Self-directed, proactive, and focused on achieving results.
- Highly accurate and detail-conscious when entering data and preparing documentation.
- Effective time management with the ability to prioritize a portfolio of customer accounts.
- Sound understanding of financial procedures and applicable finance and compliance regulations.
- Applicants must confirm legal authorization to work in the country where the role is advertised.
Benefits
- Work in a genuinely flexible environment.
- Access the growth program for advancement and professional development opportunities.
- Pursue career opportunities at a company that creates new jobs every day.
- Participate in the Lightspeed stock ownership program.
- Receive up to €400 annually through the Health & Wellness Budget for eligible wellbeing activities and purchases.
- Use the Modern Health app for meditation, coaching, and counseling support.
- Get complimentary access to LinkedIn Learning and Career GPS.
- Take paid time off for volunteering and social-impact activities.
- Join regular office team breakfasts and events.
- Work in an inclusive, accessible environment with accommodations available upon request.
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