GOCOMO develops a mobile social media marketing platform that helps businesses generate sales leads and connect with potential clients. The platform serves varied users, including real estate professionals, corporate businesses, car dealerships, health clubs, and nonprofits. As a social media marketing company, GOCOMO works to help organizations build brand visibility and customer relationships through social channels.
Client Services Director
Lead GOCOMO’s strategic accounts at a data-driven social media agency, turning client goals into measurable growth through social strategy, AI, and analytics. Guide cross-functional teams and build long-term client partnerships.
Description
- Lead the strategy and growth of key client accounts.
- Manage long-term client relationships and uncover business opportunities.
- Turn client opportunities into effective social media strategies.
- Oversee account budgets, revenue growth, and profitability.
- Develop recommendations informed by data and culture.
- Translate clients’ business and communication goals into measurable outcomes.
- Coordinate teams across strategy, creators, paid media, content, and AI operations.
- Keep work on schedule and aligned with objectives and quality standards, from initial concept through the Social Performance Report.
- Build lasting client partnerships and advise C-level stakeholders.
- Spot new opportunities and pitch ideas for further development.
Requirements
- At least seven years’ experience at a digital, social, or creative agency, ideally in brand management, social strategy, or creator marketing.
- A strategic grasp of business, data, and culture, including audience insights, platform mechanics, and campaign logic.
- Experience leading cross-functional teams.
- Empathy in working with people and clarity in making decisions.
- Strong analytical and organizational abilities.
- Experience managing budgets and timelines.
- Excellent presentation and facilitation skills.
- Interest in technology and AI, including AI-enabled, data-driven, outcome-focused social media management.
- Professional fluency in German and English.