Gartner is a global research and advisory firm that helps enterprise leaders make informed decisions on mission-critical priorities. Its work combines expert analysis, consulting, executive guidance, research, and digital market services across areas such as technology, finance, human resources, legal, marketing, sales, and product strategy. Gartner also organizes more than 40 conferences and advises organizations on improving technology investments. Teams work within a hybrid model designed to support collaboration across a diverse, international workforce, with career opportunities spanning client services, consulting, research, advisory, technology, and corporate functions.
Client Engagement and Onboarding Specialist
Guide Gartner clients through onboarding and demonstrate its business research platform. Partner with Sales and executives to support product engagement and client success.
Description
- Lead calls with prospects and clients to learn their priorities and explain the value of Gartner’s products and services.
- Explain Gartner’s capabilities to prospective clients and demonstrate how they can help decision makers.
- Work with Sales to demonstrate Gartner products and resources, encouraging prospects and clients to engage and purchase a license.
- Coordinate with internal Gartner partners to resolve obstacles and increase value for prospects and clients.
- Research prospective and existing companies, senior executives, business trends, and competitors.
- Prepare tailored Gartner resources relevant to each client’s needs.
- Deliver customized onboarding for new and upgraded clients.
- Demonstrate Gartner resources before purchase, including the gartner.com platform.
- Use strategic thinking and relationship building to help executives address business challenges.
- Connect Gartner research and expertise to clients’ critical initiatives and support company growth.
Requirements
- A bachelor’s degree is preferred.
- At least six months of relevant professional or internship experience, with a record of success and a strong focus on client success.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
- Ability to adapt and work flexibly.
- Well-developed time management and organizational skills.
Benefits
- Competitive salary.
- Generous paid time off.
- Charity matching program.
- Medical, dental, and vision plans.
- Parental leave.
- Employee Assistance Program (EAP).
- 401(k) matching.
- Collaborative, team-oriented culture that embraces diversity.
- Professional development and broad growth opportunities.
- Training through Gartner’s Academy upon joining.
- Ongoing training from the Learning and Development team and leadership.
- Competitive compensation with additional rewards for top performers.
- Hybrid work with flexibility to work virtually when productive and meet colleagues in a collaborative community.
- 401(k) match of up to $7,200 per year.
- Option to purchase company stock at a discount.