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Glassworks London
Glassworks London
11 – 50 Employees
Skilled Worker Visa SponsorFashionMarketingRetail
Glassworks London is a London-born fashion brand creating limited-edition weekly drops of clothing, knitwear, socks, and accessories. Founded in 2010, the company combines a focus on quality with smaller production runs designed to reduce end-of-season waste. Its collections are sold primarily through a direct-to-consumer online store with international shipping, alongside physical retail locations.
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Business Systems and Technology Operations Lead - Remote UK

Lead the systems and technology foundation supporting Glassworks London’s independent women’s fashion retail business. Deliver software, integrations, automation, reporting and controlled AI workflows that improve how teams operate.

GBUnited KingdomINIndiaZASouth AfricaRemoteFull-timeSeniorEnglish RequiredBusiness Operations
Cloud

Description

  • Investigate operational problems by mapping workflows, handoffs, dependencies and failure points
  • Convert business challenges into clear, actionable system requirements
  • Create operating systems, source-of-truth models, workflows, forms, databases, dashboards, reporting infrastructure and SOPs
  • Assess technologies and vendors against requirements, cost, usability, integration, implementation effort, support, scalability and risk
  • Configure and implement business systems directly when appropriate
  • Manage specialist vendors, developers and implementation partners when additional expertise is needed
  • Coordinate data structures, mapping, migration, validation and source-of-truth rules
  • Build integrations and automation with APIs, webhooks and no-code or low-code tools
  • Plan and lead testing and UAT covering permissions, edge cases, integration failures and fallback procedures
  • Manage rollouts, user training, adoption tracking, documentation and continuous improvement after launch
  • Manage technology and business-software controls, including SaaS inventory, licences, system ownership, domains, hosting, Google Workspace, cloud storage, permissions, password-manager governance and joiner, mover and leaver access
  • Create or coordinate reporting and dashboards for operational decision-making
  • Turn suitable AI-assisted activities into controlled, repeatable workflows with human review and fallback procedures
  • Convert founder knowledge, meetings, transcripts and recurring decisions into documented workflows with actions, owners, deadlines and evidence
  • Manage and improve file, document and knowledge-management infrastructure
  • Support work across WMS and inventory, fulfilment and shipping, returns, ecommerce, CRM and customer service, finance and HR systems, product data, access management, BI, automation and proprietary internal decision systems
  • Report initially to the Founder/CEO while partnering with the Head of Business Operations and functional owners

Requirements

  • Demonstrated ownership of meaningful business-systems implementations, beyond recommending tools
  • Ability to turn ambiguous business needs into practical, usable systems
  • Strong process-diagnosis skills and the ability to extract knowledge from founders, managers and subject-matter experts
  • Experience evaluating, configuring and implementing software and vendor solutions
  • Experience building integrations and automation with APIs or webhooks
  • Experience managing structured business data, including mapping, migration and validation
  • Experience with UAT, QA, edge cases and failure handling
  • Experience governing permissions, access, source-of-truth data and technology administration
  • Experience leading system rollouts, user training and adoption
  • Experience managing external developers, vendors or specialists while retaining internal ownership
  • Experience implementing practical AI workflows within controlled business processes
  • Ability to simplify complex processes without unnecessary engineering
  • Tool-agnostic mindset focused on selecting the simplest effective system
  • Clear documentation and communication skills with non-technical users
  • Commercial awareness and a highly structured working style
  • Comfort working across multiple functions
  • Focus on adoption and operational outcomes rather than technology for its own sake
  • Applicants outside the UK must work substantially within UK business hours

Benefits

  • Full-time remote working arrangement
  • Work across retail, ecommerce, sourcing, product, marketing and fulfilment
  • Work with AI-assisted workflows and approved AI tools
  • Collaborate with external developers, vendors and implementation partners

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