SONDA
SONDA
SONDA is a long-established company operating across consulting, logistics, and marketing. Its career platform gives prospective candidates a place to explore opportunities and learn more about joining the organization. For job seekers, SONDA’s profile provides a starting point for discovering roles within a broad, multidisciplinary business.

Bilingual Spanish Service Desk Agent (Remote)

SONDA is seeking a bilingual Spanish Service Desk Agent to deliver remote first-level support. The role handles chat, phone, and ticket requests involving access, passwords, and authenticator setup.

Description

  • Deliver first-level support through chat, phone, and ticket queues
  • Conduct remote access sessions
  • Verify user records
  • Explain basic system access and usability procedures
  • Open and maintain support tickets
  • Reset user passwords
  • Set up authenticators

Requirements

  • High school diploma or equivalent
  • Fluent Spanish
  • Prior experience in IT support or phone-based customer service
  • Availability from 6:00 a.m. to 12:20 p.m., Monday through Saturday

Benefits

  • Flexible working options designed to support work-life balance
  • Opportunities for professional development and ongoing skills growth
  • Collaborative, diverse, and innovation-focused workplace
  • Access to SONDA Academy’s professional learning platform
  • Hybrid working options combining on-site and remote arrangements
  • SONDA Wellness programs supporting physical, mental, and social well-being

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