SONDA
SONDA
SONDA este o companie cu o tradiție îndelungată, care activează în domeniile consultanței, logisticii și marketingului. Platforma sa de cariere le oferă potențialilor candidați un spațiu în care pot explora oportunități și afla mai multe despre posibilitatea de a se alătura organizației. Pentru persoanele aflate în căutarea unui loc de muncă, profilul SONDA reprezintă un punct de plecare pentru descoperirea unor roluri în cadrul unei companii ample și multidisciplinare.

Bilingual Spanish Service Desk Agent (Remote)

SONDA is seeking a bilingual Spanish Service Desk Agent to deliver remote first-level support. The role handles chat, phone, and ticket requests involving access, passwords, and authenticator setup.

Descriere

  • Deliver first-level support through chat, phone, and ticket queues
  • Conduct remote access sessions
  • Verify user records
  • Explain basic system access and usability procedures
  • Open and maintain support tickets
  • Reset user passwords
  • Set up authenticators

Cerințe

  • High school diploma or equivalent
  • Fluent Spanish
  • Prior experience in IT support or phone-based customer service
  • Availability from 6:00 a.m. to 12:20 p.m., Monday through Saturday

Beneficii

  • Flexible working options designed to support work-life balance
  • Opportunities for professional development and ongoing skills growth
  • Collaborative, diverse, and innovation-focused workplace
  • Access to SONDA Academy’s professional learning platform
  • Hybrid working options combining on-site and remote arrangements
  • SONDA Wellness programs supporting physical, mental, and social well-being

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