SONDA
SONDA
SONDA — консалтинг, логистика және маркетинг салаларында жұмыс істейтін, көп жылдан бері қызмет атқарып келе жатқан компания. Оның мансап платформасы әлеуетті кандидаттарға мүмкіндіктерді зерттеп, ұйымға қосылу туралы көбірек білуге мүмкіндік береді. Жұмыс іздеушілер үшін SONDA профилі кең ауқымды, көпсалалы бизнес ішіндегі бос орындарды іздеуге бастайтын нүкте болып табылады.

Bilingual Spanish Service Desk Agent (Remote)

SONDA is seeking a bilingual Spanish Service Desk Agent to deliver remote first-level support. The role handles chat, phone, and ticket requests involving access, passwords, and authenticator setup.

Сипаттама

  • Deliver first-level support through chat, phone, and ticket queues
  • Conduct remote access sessions
  • Verify user records
  • Explain basic system access and usability procedures
  • Open and maintain support tickets
  • Reset user passwords
  • Set up authenticators

Талаптар

  • High school diploma or equivalent
  • Fluent Spanish
  • Prior experience in IT support or phone-based customer service
  • Availability from 6:00 a.m. to 12:20 p.m., Monday through Saturday

Артықшылықтар

  • Flexible working options designed to support work-life balance
  • Opportunities for professional development and ongoing skills growth
  • Collaborative, diverse, and innovation-focused workplace
  • Access to SONDA Academy’s professional learning platform
  • Hybrid working options combining on-site and remote arrangements
  • SONDA Wellness programs supporting physical, mental, and social well-being

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