SYNQONY GmbH
SYNQONY GmbH
51 – 200 Employees
B2BGovernmentSaaS
SYNQONY GmbH develops SaaS for the circular economy and waste and environmental-management sectors. Its SYNQONY Suite brings together products such as david, emos, wastewatcher, komvor and ZEDAL to help municipalities, commercial waste haulers and environmental authorities digitize operations, manage material flows, and maintain electronic proof and tracking processes. The portfolio spans container management, enterprise operations and billing, electronic traceability, and Qonny, an AI voice bot for municipal services. With a focus on automation, standardized digital workflows and sector-specific integrations, the company’s software supports the processing of around 90 million tons of waste and 12 million orders, alongside a team of more than 120 employees.

B2B SaaS Account Manager – SYNQONY (Hybrid, Germany)

Manage the full customer lifecycle for B2B software accounts, from implementation and adoption through retention and expansion. Help organizations maximize the value of SYNQONY’s digital waste and environmental management platform.

Description

  • Manage an assigned portfolio of existing customers from onboarding through ongoing account development
  • Act as the primary contact throughout implementation, operational handover, and strategic partnership growth
  • Drive consistent platform adoption, customer satisfaction, and long-term account outcomes
  • Align Support, Product, Implementation, and other internal teams around customer needs
  • Coordinate go-live activities and guide customers into stable day-to-day operations
  • Spot account risks early and take action to reduce churn
  • Develop stronger relationships and broaden engagement across existing customers
  • Pursue relevant upsell and account-growth opportunities
  • Guide customers toward effective platform use, measurable ROI, and greater business value
  • Lead recurring business reviews and strategic account-planning discussions
  • Keep account plans, CRM data, and forecasts accurate and well organized
  • Own revenue growth and expansion across the existing customer portfolio
  • Help shape and execute the wider account growth strategy

Requirements

  • Background in B2B SaaS, account management, customer success, or consulting
  • Track record of managing established customers or leading upsell initiatives
  • Solid grasp of software products and technology, with a strong interest in AI
  • Capacity to understand complex business models and process structures quickly
  • Self-directed, accountable working style with strong organizational discipline
  • Highly effective written, verbal, and presentation communication
  • Strong analytical skills and the ability to connect related business factors
  • Native-level, business-fluent German

Benefits

  • Work-from-home options and flexible hours to support work-life balance
  • Lean organizational structure with direct, efficient decision-making
  • Personalized learning and development support for professional growth
  • Team activities and an open, cooperative workplace culture
  • Modern technology stack and challenging digital transformation initiatives

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