SYNQONY GmbH dezvoltă software ca serviciu pentru sectoarele economiei circulare și al gestionării deșeurilor și mediului. Suita SYNQONY reunește produse precum david, emos, wastewatcher, komvor și ZEDAL pentru a ajuta municipalitățile, transportatorii comerciali de deșeuri și autoritățile de mediu să își digitalizeze operațiunile, să gestioneze fluxurile de materiale și să mențină procese electronice de dovedire și trasabilitate. Portofoliul acoperă gestionarea containerelor, operațiunile și facturarea întreprinderilor, trasabilitatea electronică și Qonny, un robot vocal bazat pe inteligență artificială pentru serviciile municipale. Punând accent pe automatizare, fluxuri de lucru digitale standardizate și integrări specifice sectorului, software-ul companiei sprijină procesarea a aproximativ 90 de milioane de tone de deșeuri și a 12 milioane de comenzi, alături de o echipă de peste 120 de angajați.
B2B SaaS Account Manager – SYNQONY (Hybrid, Germany)
Manage the full customer lifecycle for B2B software accounts, from implementation and adoption through retention and expansion. Help organizations maximize the value of SYNQONY’s digital waste and environmental management platform.
Descriere
- Manage an assigned portfolio of existing customers from onboarding through ongoing account development
- Act as the primary contact throughout implementation, operational handover, and strategic partnership growth
- Drive consistent platform adoption, customer satisfaction, and long-term account outcomes
- Align Support, Product, Implementation, and other internal teams around customer needs
- Coordinate go-live activities and guide customers into stable day-to-day operations
- Spot account risks early and take action to reduce churn
- Develop stronger relationships and broaden engagement across existing customers
- Pursue relevant upsell and account-growth opportunities
- Guide customers toward effective platform use, measurable ROI, and greater business value
- Lead recurring business reviews and strategic account-planning discussions
- Keep account plans, CRM data, and forecasts accurate and well organized
- Own revenue growth and expansion across the existing customer portfolio
- Help shape and execute the wider account growth strategy
Cerințe
- Background in B2B SaaS, account management, customer success, or consulting
- Track record of managing established customers or leading upsell initiatives
- Solid grasp of software products and technology, with a strong interest in AI
- Capacity to understand complex business models and process structures quickly
- Self-directed, accountable working style with strong organizational discipline
- Highly effective written, verbal, and presentation communication
- Strong analytical skills and the ability to connect related business factors
- Native-level, business-fluent German
Beneficii
- Work-from-home options and flexible hours to support work-life balance
- Lean organizational structure with direct, efficient decision-making
- Personalized learning and development support for professional growth
- Team activities and an open, cooperative workplace culture
- Modern technology stack and challenging digital transformation initiatives