SYNQONY GmbH सर्कुलर अर्थव्यवस्था तथा अपशिष्ट और पर्यावरण प्रबंधन क्षेत्रों के लिए SaaS विकसित करती है। इसका SYNQONY Suite david, emos, wastewatcher, komvor और ZEDAL जैसे उत्पादों को एक साथ लाता है, जिससे नगरपालिकाओं, वाणिज्यिक अपशिष्ट संग्रहकर्ताओं और पर्यावरण प्राधिकरणों को अपने संचालन को डिजिटल बनाने, सामग्री प्रवाह का प्रबंधन करने तथा इलेक्ट्रॉनिक प्रमाण और ट्रैकिंग प्रक्रियाओं को बनाए रखने में सहायता मिलती है। इसके पोर्टफोलियो में कंटेनर प्रबंधन, उद्यम संचालन और बिलिंग, इलेक्ट्रॉनिक ट्रेसबिलिटी तथा नगरपालिका सेवाओं के लिए AI वॉयस बॉट Qonny शामिल हैं। स्वचालन, मानकीकृत डिजिटल वर्कफ़्लो और क्षेत्र-विशिष्ट एकीकरण पर केंद्रित कंपनी का सॉफ्टवेयर लगभग 90 मिलियन टन कचरे और 12 मिलियन ऑर्डरों के प्रसंस्करण में सहायता करता है, जबकि कंपनी में 120 से अधिक कर्मचारी कार्यरत हैं।
B2B SaaS Account Manager – SYNQONY (Hybrid, Germany)
Manage the full customer lifecycle for B2B software accounts, from implementation and adoption through retention and expansion. Help organizations maximize the value of SYNQONY’s digital waste and environmental management platform.
विवरण
- Manage an assigned portfolio of existing customers from onboarding through ongoing account development
- Act as the primary contact throughout implementation, operational handover, and strategic partnership growth
- Drive consistent platform adoption, customer satisfaction, and long-term account outcomes
- Align Support, Product, Implementation, and other internal teams around customer needs
- Coordinate go-live activities and guide customers into stable day-to-day operations
- Spot account risks early and take action to reduce churn
- Develop stronger relationships and broaden engagement across existing customers
- Pursue relevant upsell and account-growth opportunities
- Guide customers toward effective platform use, measurable ROI, and greater business value
- Lead recurring business reviews and strategic account-planning discussions
- Keep account plans, CRM data, and forecasts accurate and well organized
- Own revenue growth and expansion across the existing customer portfolio
- Help shape and execute the wider account growth strategy
आवश्यकताएँ
- Background in B2B SaaS, account management, customer success, or consulting
- Track record of managing established customers or leading upsell initiatives
- Solid grasp of software products and technology, with a strong interest in AI
- Capacity to understand complex business models and process structures quickly
- Self-directed, accountable working style with strong organizational discipline
- Highly effective written, verbal, and presentation communication
- Strong analytical skills and the ability to connect related business factors
- Native-level, business-fluent German
लाभ
- Work-from-home options and flexible hours to support work-life balance
- Lean organizational structure with direct, efficient decision-making
- Personalized learning and development support for professional growth
- Team activities and an open, cooperative workplace culture
- Modern technology stack and challenging digital transformation initiatives