Agent
Agent
Agent is a global staffing and recruiting company that helps businesses build teams with specialty and senior talent. Its work spans recruitment, outsourcing, remote outsourcing, and virtual staffing, with hiring solutions shaped around the workforce needs of each client.

AI Support Developer

Maintain CRMs, web applications, integrations, and automations for marketing and Investor Relations teams across two brands. Provide technical support, troubleshoot issues, and implement focused improvements in a remote role.

Description

  • Investigate user issues, resolve bugs, and manage CRM configuration and reporting for Wilkinson and Thriving Families.
  • Maintain assessment tools, landing page forms, websites, apps, and Google server resources.
  • Develop features, fix minor issues, and deliver scoped improvements under technical direction.
  • Troubleshoot email, SMS, and calendar integrations.
  • Support ActiveCampaign, read.ai, AirCall, SalesMsg, InboxAlly, GoDaddy DNS Management, Claude Workspace, Replit, Calendly, Zoom, Vimeo, Framer, and Frame.
  • Use ChatGPT, Claude, Codex, and Cursor to research issues, debug, and draft code.
  • Connect Claude tools to workflows, agents, harnesses, and artifacts.
  • Provide technical assistance to the Funnel Manager and Investor Relations team.
  • Ensure campaign links send accurate UTM data to the CRM and point to current Google server downloads.
  • Check CRM reliability, automated email tag triggers, AI tools in CRMs or calls, and field activity tracking.
  • Communicate clearly in written English, support users patiently, share concise updates, and attend regular Zoom check-ins.
  • Coordinate through WhatsApp, Slack, and email.
  • Complete structured daily handoffs with the IT Leader.
  • Test in controlled environments, safeguard credentials and data, secure approval for production changes, and report security risks or outages.

Requirements

  • At least three years of experience in technical support, web development, or automation, or equivalent demonstrated project work.
  • Advanced English proficiency at a near-native level.
  • Advanced skills in JavaScript or TypeScript, HTML/CSS, React or Next.js, and Node.js.
  • Ability to work in existing codebases and make clearly scoped changes.
  • Experience diagnosing issues with browser DevTools, REST APIs, JSON, webhooks, authentication basics, and third-party integrations.
  • Familiarity with Git branches and pull requests, basic automated testing, terminal and Linux commands, application logs, and safe MongoDB queries.
  • Practical skills, sound judgment, and a strong problem-solving approach.
  • Hands-on experience with ActiveCampaign, Calendly, Nylas, AirCall, or read.ai is an advantage.
  • Available to work 40 hours per week, from 9 a.m. to 5 p.m. CST, in alignment with the U.S. team.
  • Willingness to work as an independent contractor.
  • Willingness to test in staging or sandbox environments and obtain authorization before production releases or bulk data changes.
  • Comfort completing a 45–60 minute practical exercise in a sandbox.

Benefits

  • Full-time remote work.
  • Independent contractor arrangement with flexibility to organize your work.
  • Contractors provide their own equipment and are responsible for their taxes and benefits.

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