Agent — международная компания в сфере кадрового подбора и рекрутинга, которая помогает бизнесу формировать команды из профильных и опытных специалистов. Компания занимается подбором персонала, аутсорсингом, удалённым аутсорсингом и виртуальным наймом, предлагая кадровые решения с учётом потребностей каждого клиента.
Разработчик технической поддержки ИИ
Поддерживайте CRM-системы, веб-приложения, интеграции и автоматизацию для команд маркетинга и по связям с инвесторами двух брендов. Оказывайте техническую поддержку, устраняйте неполадки и внедряйте точечные улучшения удалённо.
Описание
- Investigate user issues, resolve bugs, and manage CRM configuration and reporting for Wilkinson and Thriving Families.
- Maintain assessment tools, landing page forms, websites, apps, and Google server resources.
- Develop features, fix minor issues, and deliver scoped improvements under technical direction.
- Troubleshoot email, SMS, and calendar integrations.
- Support ActiveCampaign, read.ai, AirCall, SalesMsg, InboxAlly, GoDaddy DNS Management, Claude Workspace, Replit, Calendly, Zoom, Vimeo, Framer, and Frame.
- Use ChatGPT, Claude, Codex, and Cursor to research issues, debug, and draft code.
- Connect Claude tools to workflows, agents, harnesses, and artifacts.
- Provide technical assistance to the Funnel Manager and Investor Relations team.
- Ensure campaign links send accurate UTM data to the CRM and point to current Google server downloads.
- Check CRM reliability, automated email tag triggers, AI tools in CRMs or calls, and field activity tracking.
- Communicate clearly in written English, support users patiently, share concise updates, and attend regular Zoom check-ins.
- Coordinate through WhatsApp, Slack, and email.
- Complete structured daily handoffs with the IT Leader.
- Test in controlled environments, safeguard credentials and data, secure approval for production changes, and report security risks or outages.
Требования
- At least three years of experience in technical support, web development, or automation, or equivalent demonstrated project work.
- Advanced English proficiency at a near-native level.
- Advanced skills in JavaScript or TypeScript, HTML/CSS, React or Next.js, and Node.js.
- Ability to work in existing codebases and make clearly scoped changes.
- Experience diagnosing issues with browser DevTools, REST APIs, JSON, webhooks, authentication basics, and third-party integrations.
- Familiarity with Git branches and pull requests, basic automated testing, terminal and Linux commands, application logs, and safe MongoDB queries.
- Practical skills, sound judgment, and a strong problem-solving approach.
- Hands-on experience with ActiveCampaign, Calendly, Nylas, AirCall, or read.ai is an advantage.
- Available to work 40 hours per week, from 9 a.m. to 5 p.m. CST, in alignment with the U.S. team.
- Willingness to work as an independent contractor.
- Willingness to test in staging or sandbox environments and obtain authorization before production releases or bulk data changes.
- Comfort completing a 45–60 minute practical exercise in a sandbox.
Преимущества
- Full-time remote work.
- Independent contractor arrangement with flexibility to organize your work.
- Contractors provide their own equipment and are responsible for their taxes and benefits.