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Remote Medical Receptionist and Scheduling Coordinator – Epic Orthopedic Practice
Provide remote reception and scheduling support for an orthopedic practice from the Philippines, handling 60–70 patient calls each day, Epic workflows, records, and insurance checks.
विवरण
- Handle 60–70 inbound and outbound patient calls each day
- Respond to patient questions, explain visit logistics, and direct clinical matters to the appropriate care team
- Book routine appointments, follow-ups, and consultations using provider scheduling templates
- Complete recall and appointment-confirmation calls to reduce no-shows and keep clinic calendars organized
- Keep patient demographic, contact, and insurance information current in Epic
- Record calls, patient requests, and message routing promptly and accurately in Epic
- Complete basic insurance eligibility and benefits checks
- Gather patient forms, current identification and insurance cards, and registration documents
- Support additional administrative and virtual front-office activities as needed
आवश्यकताएँ
- Hands-on experience with Epic EMR scheduling and patient chart administration
- A demonstrated record of managing more than 60 inbound and outbound calls per day in a U.S. medical office
- Working knowledge of appointment scheduling, call triage, message routing, patient registration, and insurance verification
- Clear, empathetic, and professional spoken English
- Ability to manage multiple priorities accurately in a fast-paced setting
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