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Thinc Forward
Thinc Forward
51 – 200 Xodimlar
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Thinc Forward is a technology and business advisory group that helps organizations connect their IT decisions to strategic goals. Its services span cybersecurity, networking, communications, managed IT support, and cloud consulting, alongside specialized technology for dental and medical practices. The company also offers IT staff augmentation and network assessments, giving teams practical support to strengthen operations and make better use of technology.
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Vice President of Operations, Dental Technology Services

Lead Premier and Dispatch Services, project management, and systems engineering for a dental technology services company. Drive service quality, delivery, financial performance, and scalable operations.

USAmerika Qo‘shma ShtatlariPAPensilvaniyaGibridTo‘liq stavkaYetakchiTalab Qilinadigan Til: inglizchaVitse-prezident

Tavsif

  • Direct service delivery across Premier and Dispatch Services, project management, and systems engineering.
  • Lead three functional leaders, setting priorities, performance expectations, accountability, and service quality standards.
  • Ensure work is prioritized, resourced, and delivered to client expectations.
  • Manage project performance, operational risks, standard practices, and cross-functional coordination.
  • Make routine operational decisions on staffing, delivery priorities, and corrective actions within company policies and authority limits.
  • Maintain service quality, financial performance, resource use, client satisfaction, and adherence to service commitments.
  • Set up project planning, readiness checks, monitoring, quality assurance, and corrective action processes.
  • Own scheduling, resource allocation, workload balancing, prioritization, and after-hours and weekend coverage.
  • Support Systems Engineering by coordinating traveling engineer readiness, schedules, and resource constraints.
  • Ensure accurate time and expense entries in ConnectWise.
  • Coordinate scheduling and delivery dependencies with Dental Training.
  • Set and meet operational financial targets for profitability, project margins, labor utilization, and cost control.
  • Oversee statements of work, scope reviews, effort estimates, resource availability, feasibility, handoffs, and delivery alignment.
  • Compare actual project effort with quoted hours and address cost, capacity, and margin risks.
  • Escalate significant scope changes, financial exposure, and matters beyond authority to the President.
  • Build relationships with key client stakeholders and address operational concerns and opportunities to improve satisfaction.
  • Join client discovery and project calls, serving as the operational escalation point.
  • Work with executive and cross-functional leaders to align priorities and resolve dependencies.
  • Track and report operational measures, risks, and capacity constraints to the President.
  • Improve processes, systems, workflows, automation, standard practices, and reporting.
  • Lead and develop operational leaders, turn company priorities into plans, and ensure teams have the staff and resources they need.
  • Check in regularly with direct reports and coach leaders on decisions, employee development, and problem-solving.
  • Promote ownership, proactive communication, collaboration, and continuous improvement.

Talablar

  • Bring 8–10+ years of progressive experience in technology operations, professional services, technical service delivery, project delivery, or a related field.
  • Have a bachelor’s degree in information technology, business, operations management, or a related field preferred; equivalent professional experience will be considered.
  • Have 5+ years of people management experience, including leading multiple teams; experience managing managers is required.
  • Experience in dental technology, dental practice management systems, dental imaging, or dental service organizations (DSOs) is strongly preferred.
  • Demonstrate experience overseeing complex technical projects, service delivery operations, system implementations, or client-facing technology engagements.
  • Have a practical understanding of technology remediation, system conversions, integrations, and implementation processes.
  • Show an ability to manage competing priorities, allocate resources, resolve escalations, and maintain accountability across multiple teams.
  • Have experience reviewing project scopes, estimating technical effort, monitoring project performance, and identifying delivery or financial risks.
  • Bring strong analytical, organizational, problem-solving, and decision-making skills.
  • Communicate effectively and work well with technical teams, clients, and executive leadership.
  • Experience with ConnectWise or a comparable professional services automation (PSA), service management, or project management platform is preferred.

Imtiyozlar

  • Health care plans covering medical, dental, and vision.
  • Retirement plan options, including 401(k) and IRA.
  • Basic and voluntary life insurance, including AD&D.
  • Paid vacation, sick leave, and public holidays.
  • Work-from-home option.

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