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Remote Medical Billing Customer Service Representative
Handle patient and physician billing inquiries remotely for Conifer Health, supporting multiple clients. Manage high call volumes, protect confidential information under HIPAA, and follow up on unresolved billing issues.
Tavsif
- Support the physician billing customer service center for multiple clients.
- Manage high call volumes while maintaining service quality and patient satisfaction.
- Follow up on issues that remain unresolved after speaking with patients or guarantors.
- Respond to patient calls within call center performance guidelines.
- Help patients with sensitive, confidential billing questions.
- Collect outstanding patient balances while meeting client obligations.
- Manage multiple tasks and prioritize work involving client information.
- Comply with HIPAA requirements.
- Follow assigned schedules and call center phone procedures.
- Maintain professional conduct and confidentiality.
Talablar
- High school diploma or equivalent is required.
- At least one year of medical customer service experience is preferred.
- Previous call center experience is preferred.
- Proficiency in Microsoft Outlook, Excel, and Word is required.
- Experience with medical billing systems is required; GE Centricity or Epic experience is a plus.
- Ability to handle sensitive, confidential patient billing matters.
- Ability to follow HIPAA guidelines.
- Ability to follow work schedules and call center phone procedures.
- Ability to sit, use a computer, and answer telephone calls as part of the job.
- Ability to travel.
- Before employment, candidates must obtain and provide confirmation of required vaccinations and screenings, as applicable and permitted by law.
Imtiyozlar
- Qualified new hires may be eligible for a signing bonus, depending on employment status.
- Conifer-observed holidays are paid at time and a half.
- Medical, dental, vision, disability, and life insurance.
- At least 12 vacation and sick leave days per year, accrued at about 1.84 hours per 40 hours worked.
- 401(k) plan with an employer match of up to 6%.
- Ten paid holidays per year.
- Health savings accounts and healthcare and dependent care flexible spending accounts.
- Employee assistance program.
- Employee discount program.
- Optional benefits include pet, legal, accident, critical illness, long-term care, elder and childcare, AD&D, and auto and home insurance.
- Colorado employees receive paid leave in accordance with the Colorado Healthy Families and Workplaces Act.