Vivovita je farmacevtsko proizvodno podjetje s sedežem v Istanbulu, ki proizvaja prehranska dopolnila, kozmetiko in dermokozmetične izdelke. Podjetje je bilo ustanovljeno leta 2005, navaja 12 let izkušenj v panogi, izvaža v sedem držav in uvaža iz dveh. Njegova dejavnost vključuje proizvodnjo v skladu z dobro proizvodno prakso (GMP), registracijo in pridobivanje dovoljenj za farmacevtske izdelke ter podporo, povezano z medicinsko opremo in pripomočki. Vivovita sodeluje z vodilnimi podjetji v panogi ter si prizadeva za enostavnejše in varnejše poslovne transakcije v Turčiji.
Junior Quality and Processes Analyst
Junior analyst supporting Vivo Vita’s technology, infrastructure, and cybersecurity operations. Provides Level 2 support, manages tickets, and monitors service-level agreements.
Opis
- Manage Level 2 support tickets
- Resolve routine issues for users of the client application
- Provide technical support for one or more applications
- Monitor and manage the ticket backlog
- Handle tickets according to their priority
- Coordinate ticket prioritization and resolution with vendors
- Track service-level agreements using internal dashboards
Zahteve
- Knowledge of programming languages
- Knowledge of PS/SQL is an advantage
- University degree completed or in progress
- Strong technical expertise in technology
- Knowledge of ITIL 3 or later is preferred
- Spanish or English language skills are preferred
Ugodnosti
- Meal voucher through Pluxee Benefits
- Medical and dental insurance, including dependent coverage
- Childcare assistance
- Life insurance
- Private pension plan
- One birthday-month day off
- Profit-sharing
- Exclusive Vivo employee offer: 50% off the bill in the employee’s name, with additional discounts on landline, broadband, and TV services
- Discounts at universities and on courses and extension programs
- Partnerships with Sesc and Senai
- Wellness programs