Vivovita is an Istanbul-based pharmaceutical manufacturing company producing food supplements, cosmetics, and dermocosmetic products. Founded in 2005, the company has 12 years of stated industry experience, exports to seven countries, and imports from two. Its work includes GMP-compliant manufacturing alongside pharmaceutical registration and licensing, as well as support related to medical equipment and devices. Vivovita collaborates with industry leaders and focuses on making business transactions in Turkey more straightforward and secure.
Junior Quality and Processes Analyst
Junior analyst supporting Vivo Vita’s technology, infrastructure, and cybersecurity operations. Provides Level 2 support, manages tickets, and monitors service-level agreements.
Description
- Manage Level 2 support tickets
- Resolve routine issues for users of the client application
- Provide technical support for one or more applications
- Monitor and manage the ticket backlog
- Handle tickets according to their priority
- Coordinate ticket prioritization and resolution with vendors
- Track service-level agreements using internal dashboards
Requirements
- Knowledge of programming languages
- Knowledge of PS/SQL is an advantage
- University degree completed or in progress
- Strong technical expertise in technology
- Knowledge of ITIL 3 or later is preferred
- Spanish or English language skills are preferred
Benefits
- Meal voucher through Pluxee Benefits
- Medical and dental insurance, including dependent coverage
- Childcare assistance
- Life insurance
- Private pension plan
- One birthday-month day off
- Profit-sharing
- Exclusive Vivo employee offer: 50% off the bill in the employee’s name, with additional discounts on landline, broadband, and TV services
- Discounts at universities and on courses and extension programs
- Partnerships with Sesc and Senai
- Wellness programs