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SmartestEnergy
SmartestEnergy
501 – 1000 Zaposleni
Sponzor vizuma za kvalificirane delavceB2BEnergetikaSaaS
SmartestEnergy is a business energy supplier offering tailored renewable electricity products and flexible Power Purchase Agreements (PPAs) for large businesses and independent renewable generators. Founded in 2001, it operates in the UK, US, and Australia, helping organizations choose energy solutions as they work toward net zero. The company’s focus spans energy supply, customer experience, and sustainability.
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Delovna mesta v podjetju

Customer Success Manager, Energy (Ipswich Hybrid)

Lead SmartestEnergy’s Industrial and Commercial customer service, billing and tenancy teams. Improve operations, compliance and customer outcomes across the business.

GBZdruženo kraljestvo
50.000 £ – 55.000 £ / mesec
HibridnoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

Opis

  • Lead and develop Industrial and Commercial teams across customer service, billing and tenancy changes
  • Meet performance targets while delivering strong customer outcomes
  • Improve processes, systems and workflows to reduce manual work, raise efficiency and achieve lasting cost savings
  • Oversee accurate, timely billing, manage risk and resolve complex customer issues
  • Work with Sales, Account Management, IT, Finance, Risk and other stakeholders
  • Promote innovation, team development and effective implementation of change
  • Help shape operational strategy
  • Strengthen financial performance and maintain compliance across activities
  • Provide Industrial and Commercial customers with reliable, high-quality and compliant service

Zahteve

  • Experience leading customer service or operations teams in a fast-moving, growing business
  • Commercial awareness
  • A record of improving operations and managing change
  • Experience handling complex contracts, high-value customers and billing operations
  • Strong leadership, communication and stakeholder management skills
  • Able to influence people at all levels
  • Able to work in a hybrid arrangement, usually two days a week in the Ipswich office and three days from home
  • Occasional travel to other offices may be required

Ugodnosti

  • Flexible working, including three days from home each week
  • Option to work from anywhere in the world for up to 30 days per year
  • Opportunities to work in new markets and contribute to global initiatives
  • Commitment to diversity and inclusion
  • Reasonable adjustments to support individual needs
  • The typical hiring process includes two rounds of video interviews on Teams

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