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Sprout Social, Inc.
Sprout Social, Inc.
1001 – 5000 Zaposleni
Družbeni vplivSaaSTrženje
Sprout Social, Inc. builds social media management software for businesses, agencies, and enterprise teams. Its platform brings together publishing, customer care, community management, analytics, and social listening, helping teams manage social channels and use audience insights in their work. AI and automation support more efficient workflows and personalized customer interactions, while influencer marketing and employee advocacy tools help organizations extend their social presence. The company operates in marketing and SaaS; the supplied profile describes a workforce of 1,001–5,000 employees but does not specify current openings or hiring teams.
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Delovna mesta v podjetju

Bilingual Strategic Services Consultant

Advise enterprise customers on social strategy, platform implementation, and adoption for Sprout Social. Deliver consulting and training in English and Spanish.

USZdružene države Amerike
77.600 $ – 97.000 $ / leto
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaZahtevani Jezik: španščinaDvojezičen

Opis

  • Lead strategic consulting engagements for enterprise brands alongside Customer Success Managers.
  • Assess customer workflows, connect social media strategy to business goals, and advise on industry trends.
  • Counsel VP- and CMO-level stakeholders, using social intelligence and cross-platform analytics to improve brand performance and show ROI.
  • Develop tailored performance reports, executive presentations, social care and publishing playbooks, workflow audits, and strategy workshops.
  • Support influencer marketing, social customer care, and employee advocacy initiatives.
  • Expand customer growth and adoption of platform features.
  • Manage full-cycle implementations of Sprout’s Core Platform, Employee Advocacy, and Influencer Marketing products.
  • Guide customers through design, setup, training, and validation, including onboarding, change management, and technical configuration.
  • Set up account structures, user permissions, tagging systems, and automated message routing rules.
  • Train administrators and end users on Sprout products.
  • Provide consulting, implementation guidance, executive presentations, and training in English and Spanish.
  • Manage project timelines and deliverables with Kantata, Google Workspace, Microsoft Office, and approved AI tools.
  • Improve internal consulting processes and templates.

Zahteve

  • Professional fluency in spoken and written English and Spanish.
  • At least four years of experience in social media strategy, professional services, software implementation, or strategic SaaS consulting.
  • Demonstrated ability to develop and execute social strategies.
  • Experience creating tailored consulting materials, executive playbooks, and strategic reporting frameworks.
  • Experience training external audiences and working with complex software platforms.
  • Strong understanding of software implementation and change management.
  • Understanding of how project delivery contributes to customer value.
  • Proven project management skills, including managing multiple customer engagements and deliverables at once.
  • Background in a social agency, enterprise brand social team, or dedicated SaaS consulting practice preferred.
  • Expertise in influencer marketing, social customer care, or employee advocacy preferred.
  • Strong data literacy and ability to turn social intelligence, listening metrics, and native platform insights into business growth opportunities preferred.
  • Experience making executive-level recommendations and facilitating interactive workshops preferred.
  • Familiarity with collaboration across the software lifecycle preferred.

Ugodnosti

  • Premium BCBSIL medical, dental (high- and low-plan options), and EyeMed vision insurance for employees and eligible dependents.
  • Free, full access to Modern Health for employees and dependents, including coaching, therapy sessions, and digital wellness resources.
  • 401(k) plan with a 50% company match on the first 6% of contributions, for a maximum match of 3% of pay.
  • Employer-paid life and disability insurance.
  • Flexible paid time off and additional company-wide Rest & Recharge days.
  • Up to 16 weeks of paid parental leave.
  • Annual $1,000 USD Lifestyle Spending Account.
  • One-time $550 USD home office setup stipend.
  • Monthly $50 USD internet stipend.
  • 16 hours of paid volunteer time each year.
  • Annual charitable donation match of up to $100.
  • Pre-tax commuter benefits.
  • Subsidized child and elder care through Care.com.
  • Discounted pet insurance through Figo.
  • Free personalized financial wellness support through Your Money Line.

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