TDCX
TDCX
TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.

Site Reliability Engineer

Build and improve reliable, scalable systems at TDCX, a global BPO and customer experience solutions provider. Automate operations, monitor performance, and lead reliability work.

Descriere

  • Design and maintain highly available, scalable, fault-tolerant systems
  • Partner with software engineers to build applications with reliability and performance in mind
  • Automate routine operations to improve efficiency and reduce manual work
  • Analyze system performance and resolve bottlenecks before users are affected
  • Prepare infrastructure for growth in web traffic and machine learning data processing
  • Join 24/7 on-call rotations, including scheduled shifts and holidays
  • Respond to incidents sustainably
  • Investigate root causes and lead blameless post-mortems to prevent repeat incidents
  • Implement monitoring practices and tools, including SLIs, SLOs, and SLAs
  • Configure automated alerts and metrics to track system health and performance
  • Apply and maintain security best practices
  • Ensure systems comply with regulatory requirements

Cerințe

  • Bachelor’s or master’s degree in computer science, information technology, computer engineering, or a related discipline
  • At least three years of experience as a site reliability, systems, or software engineer
  • Proficiency in a high-level programming language such as Python, Go, C++, or Java
  • Proficiency in shell scripting
  • Strong knowledge of data structures and algorithms
  • Strong knowledge of Linux and open-source technologies
  • Understanding of network architecture
  • Working knowledge of relational databases and database modeling
  • Experience with containers and orchestration platforms such as Docker and Kubernetes is preferred
  • Familiarity with machine learning frameworks such as TensorFlow, PyTorch, MXNet, or PaddlePaddle is preferred
  • Hands-on experience with monitoring tools and methods such as Prometheus and Grafana is preferred
  • Strategic thinking, strong communication, and effective collaboration with cross-functional teams in a fast-paced environment

Beneficii

  • Competitive compensation and appealing perks
  • Medical, insurance, and social security coverage
  • Modern workspaces
  • Team activities and recognition programs
  • Learning and development opportunities to support career growth
  • Supportive culture focused on employees’ futures
  • Convenient location with direct public transport links
  • Flexible work arrangements
  • Coaching and mentoring from experienced specialists
  • Global company recognized with hundreds of industry awards

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