TDCX
TDCX
TDCX teikia klientų patirties sprendimus, padedančius įmonėms palaikyti ryšį su klientais ir teikti jiems pagalbą įvairiais kanalais. Įmonės pasiūloje pabrėžiami saugūs, privatumą tausojantys pranešimai, taip pat sudaromos sąlygos dalyvauti bendruomenėse ir bendrauti grupėse, kad sąveika būtų tvarkinga ir lengvai pasiekiama. Įmonės profilis gali būti aktualus specialistams, besidomintiems galimybėmis klientų patirties, komunikacijos paslaugų ir susijusių verslo palaikymo operacijų srityse.

Site Reliability Engineer

Build and improve reliable, scalable systems at TDCX, a global BPO and customer experience solutions provider. Automate operations, monitor performance, and lead reliability work.

Aprašymas

  • Design and maintain highly available, scalable, fault-tolerant systems
  • Partner with software engineers to build applications with reliability and performance in mind
  • Automate routine operations to improve efficiency and reduce manual work
  • Analyze system performance and resolve bottlenecks before users are affected
  • Prepare infrastructure for growth in web traffic and machine learning data processing
  • Join 24/7 on-call rotations, including scheduled shifts and holidays
  • Respond to incidents sustainably
  • Investigate root causes and lead blameless post-mortems to prevent repeat incidents
  • Implement monitoring practices and tools, including SLIs, SLOs, and SLAs
  • Configure automated alerts and metrics to track system health and performance
  • Apply and maintain security best practices
  • Ensure systems comply with regulatory requirements

Reikalavimai

  • Bachelor’s or master’s degree in computer science, information technology, computer engineering, or a related discipline
  • At least three years of experience as a site reliability, systems, or software engineer
  • Proficiency in a high-level programming language such as Python, Go, C++, or Java
  • Proficiency in shell scripting
  • Strong knowledge of data structures and algorithms
  • Strong knowledge of Linux and open-source technologies
  • Understanding of network architecture
  • Working knowledge of relational databases and database modeling
  • Experience with containers and orchestration platforms such as Docker and Kubernetes is preferred
  • Familiarity with machine learning frameworks such as TensorFlow, PyTorch, MXNet, or PaddlePaddle is preferred
  • Hands-on experience with monitoring tools and methods such as Prometheus and Grafana is preferred
  • Strategic thinking, strong communication, and effective collaboration with cross-functional teams in a fast-paced environment

Privalumai

  • Competitive compensation and appealing perks
  • Medical, insurance, and social security coverage
  • Modern workspaces
  • Team activities and recognition programs
  • Learning and development opportunities to support career growth
  • Supportive culture focused on employees’ futures
  • Convenient location with direct public transport links
  • Flexible work arrangements
  • Coaching and mentoring from experienced specialists
  • Global company recognized with hundreds of industry awards

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