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Cross River
Cross River
501 – 1.000 Angajați
Sponsor pentru viza H1BFintechSaaSServicii bancare
Cross River îmbină serviciile bancare cu tehnologia pentru a oferi infrastructură financiară bazată pe API companiilor care dezvoltă produse financiare. Platforma sa susține infrastructura bancară, creditarea digitală, plățile mai rapide prin FedNow și RTP, precum și programe de carduri și conturi pentru credit și debit. Cross River colaborează cu rețele de plăți precum Visa, Mastercard și American Express și furnizează servicii cu conformitatea integrată pentru neobănci, creditori digitali și investitori instituționali în credite. Compania activează în domeniile serviciilor bancare, tehnologiei financiare și software-ului ca serviciu.
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Locurile de muncă ale companiei

Senior Engineering Support Team Lead — Cross River

Lead Cross River’s fintech partner support team, guiding engineers across the US and Israel. Own escalations, root-cause improvements, service metrics, and readiness for round-the-clock incidents.

ILIsraelHibridNormă întreagăSeniorLimbă Obligatorie: englezăLimbă Obligatorie: ebraicăInginer software
SQL

Descriere

  • Lead and develop a small, distributed team of Support Engineers across the US and Israel
  • Manage escalations through resolution and drive lasting fixes
  • Spot recurring issues and work with Product, Engineering, and Operations to prevent them from returning
  • Create internal tools, knowledge resources, and support playbooks
  • Track service levels, quality, and partner satisfaction, improving team processes as needed
  • Keep the team prepared for 24/7 coverage and steady during critical incidents
  • Coordinate with contact center partners to improve service
  • Lead onboarding, training, and continued team development
  • Join the on-call backup rotation

Cerințe

  • Fluent in English and Hebrew at a native level, both written and spoken
  • Available to work US hours
  • At least four years of hands-on Support Engineer experience
  • At least two years leading a technical support team
  • Comfortable working with APIs, Postman, SQL, and support platforms
  • Strong problem-solving skills, with a focus on process improvement and root-cause analysis
  • Demonstrated ability to influence Product, Engineering, and Operations teams
  • Fintech experience is a strong plus

Beneficii

  • Full Keren Hishtalmut fund
  • Private health and dental insurance
  • Monthly wellness reimbursement
  • Volunteer opportunities

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