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Cross River
Cross River
501 – 1000 Darbinieki
H1B vīzas sponsorsBanku darbībaFintechSaaS
Cross River combines banking and technology to provide API-driven financial infrastructure for businesses building financial products. Its platform supports bank infrastructure, digital lending, faster payments through FedNow and RTP, and card and account programs for credit and debit. Cross River works with payment networks including Visa, Mastercard, and American Express, serving neobanks, digital lenders, and institutional credit investors with compliance-integrated services. The company operates in banking, fintech, and SaaS.
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Vakances uzņēmumā

Senior Engineering Support Team Lead — Cross River

Lead Cross River’s fintech partner support team, guiding engineers across the US and Israel. Own escalations, root-cause improvements, service metrics, and readiness for round-the-clock incidents.

ILIzraēlaHibrīdiPilna slodzeVecākais speciālistsNepieciešamā Valoda: angļuNepieciešamā Valoda: ivritsProgrammatūras inženieris
SQL

Apraksts

  • Lead and develop a small, distributed team of Support Engineers across the US and Israel
  • Manage escalations through resolution and drive lasting fixes
  • Spot recurring issues and work with Product, Engineering, and Operations to prevent them from returning
  • Create internal tools, knowledge resources, and support playbooks
  • Track service levels, quality, and partner satisfaction, improving team processes as needed
  • Keep the team prepared for 24/7 coverage and steady during critical incidents
  • Coordinate with contact center partners to improve service
  • Lead onboarding, training, and continued team development
  • Join the on-call backup rotation

Prasības

  • Fluent in English and Hebrew at a native level, both written and spoken
  • Available to work US hours
  • At least four years of hands-on Support Engineer experience
  • At least two years leading a technical support team
  • Comfortable working with APIs, Postman, SQL, and support platforms
  • Strong problem-solving skills, with a focus on process improvement and root-cause analysis
  • Demonstrated ability to influence Product, Engineering, and Operations teams
  • Fintech experience is a strong plus

Priekšrocības

  • Full Keren Hishtalmut fund
  • Private health and dental insurance
  • Monthly wellness reimbursement
  • Volunteer opportunities

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