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Unidas
Unidas
5.001 – 10.000 Angajați
CălătoriiIndustria autoLogistică
Unidas este o companie braziliană de mobilitate care deservește atât clienți persoane fizice, cât și clienți corporate, prin servicii de închiriere de vehicule, administrare a flotelor și leasing. Activitățile sale răspund nevoilor de transport pe termen scurt și lung, combinând achiziția de vehicule cu întreținerea și gestionarea riscurilor pentru a ajuta companiile și consumatorii să aibă acces la vehicule și să le administreze în întreaga Brazilie. Cu activități în domeniile auto, logisticii și călătoriilor, Unidas reunește echipe axate pe furnizarea de soluții practice pentru flote și mobilitate.
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Junior Collections Analyst – São Paulo Hybrid

Junior Collections Analyst responsible for debt negotiation and credit recovery monitoring. Hybrid role at Unidas, a Brazilian mobility and vehicle rental company.

BRBraziliaHibridNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: portughezăColecții

Descriere

  • Support collections operations by following internal procedures, reducing delinquency, and maintaining a positive customer experience.
  • Contact customers proactively and reactively by phone, email, WhatsApp, and other service channels.
  • Negotiate overdue balances and offer payment arrangements aligned with company policies.
  • Issue payment slips, follow up on promised payments, and monitor active negotiations.
  • Maintain accurate customer account details and log interactions in internal systems.
  • Monitor credit recovery and delinquency performance indicators.
  • Assist with collection workflows and credit recovery campaigns.
  • Escalate specific cases to the appropriate departments when needed.
  • Identify opportunities to improve collection processes.
  • Follow internal standards, company policies, and Brazil’s General Data Protection Law (LGPD).
  • Work ethically and courteously while prioritizing a strong customer experience.

Cerințe

  • A high school diploma is required; students pursuing Business Administration, Financial Management, Management Processes, or a related degree are preferred.
  • Previous experience in collections, customer service, or negotiation is advantageous.
  • Proficiency with Microsoft Office, particularly Excel.
  • Ability to work comfortably with business systems and customer service tools.
  • Strong verbal and written communication skills.
  • Well-organized, disciplined, and attentive to detail.

Beneficii

  • Medical insurance
  • Dental insurance
  • Life insurance
  • Transportation allowance
  • Meal and/or food allowance
  • Pharmacy benefits card
  • Wellhub
  • Employee benefits club
  • Profit-sharing program
  • Professional development and training
  • Workplace culture that values diversity and inclusion

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