Unidas
Unidas
Unidas — жеке тұлғалар мен корпоративтік клиенттерге көлік жалдау, автопаркті басқару және лизинг қызметтерін ұсынатын бразилиялық мобильділік компаниясы. Компанияның қызметі көлік сатып алуды техникалық қызмет көрсету және тәуекелдерді басқарумен ұштастырып, қысқа және ұзақ мерзімді тасымалдау қажеттіліктерін өтеуге, сондай-ақ Бразилия бойынша бизнес пен тұтынушыларға көліктерге қол жеткізіп, оларды басқаруға көмектесуге бағытталған. Автомобиль, логистика және саяхат салаларын қамтитын Unidas практикалық автопарк және мобильділік шешімдерін ұсынуға бағытталған командаларды біріктіреді.

Junior Collections Analyst – São Paulo Hybrid

Junior Collections Analyst responsible for debt negotiation and credit recovery monitoring. Hybrid role at Unidas, a Brazilian mobility and vehicle rental company.

Сипаттама

  • Support collections operations by following internal procedures, reducing delinquency, and maintaining a positive customer experience.
  • Contact customers proactively and reactively by phone, email, WhatsApp, and other service channels.
  • Negotiate overdue balances and offer payment arrangements aligned with company policies.
  • Issue payment slips, follow up on promised payments, and monitor active negotiations.
  • Maintain accurate customer account details and log interactions in internal systems.
  • Monitor credit recovery and delinquency performance indicators.
  • Assist with collection workflows and credit recovery campaigns.
  • Escalate specific cases to the appropriate departments when needed.
  • Identify opportunities to improve collection processes.
  • Follow internal standards, company policies, and Brazil’s General Data Protection Law (LGPD).
  • Work ethically and courteously while prioritizing a strong customer experience.

Талаптар

  • A high school diploma is required; students pursuing Business Administration, Financial Management, Management Processes, or a related degree are preferred.
  • Previous experience in collections, customer service, or negotiation is advantageous.
  • Proficiency with Microsoft Office, particularly Excel.
  • Ability to work comfortably with business systems and customer service tools.
  • Strong verbal and written communication skills.
  • Well-organized, disciplined, and attentive to detail.

Артықшылықтар

  • Medical insurance
  • Dental insurance
  • Life insurance
  • Transportation allowance
  • Meal and/or food allowance
  • Pharmacy benefits card
  • Wellhub
  • Employee benefits club
  • Profit-sharing program
  • Professional development and training
  • Workplace culture that values diversity and inclusion

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