Hiver
Hiver
Hiver este o companie de software ca serviciu (SaaS) construită în jurul inteligenței artificiale, care dezvoltă software de servicii pentru clienți prin canale multiple, destinat companiilor. Platforma a început ca un helpdesk integrat nativ în Gmail și s-a extins ulterior prin Hiver Omni, un spațiu de lucru unificat pentru gestionarea e-mailurilor, chatului, Slack, apelurilor vocale, WhatsApp și portalurilor de autoservire. Printre capabilitățile Hiver bazate pe inteligență artificială se numără AI Agents, AI Copilot, AI Help Center, AI Insights și AI QA, care sprijină trierea tichetelor, redactarea răspunsurilor, executarea unor acțiuni în mai mulți pași în sistemele de business conectate și întreținerea bazelor de cunoștințe. Produsul combină inboxuri comune, colaborare internă și integrări cu instrumente precum Salesforce, Shopify și NetSuite. Hiver deservește echipe de asistență pentru clienți, finanțe, managementul serviciilor IT și resurse umane, iar compania afirmă că platforma sa este utilizată de peste 10.000 de echipe. Echipa sa în creștere lucrează la soluții de inteligență artificială, experiența clienților, infrastructura SaaS și software pentru companii cu operațiuni complexe de asistență.

DevOps Engineer – Hiver (Hybrid, Bengaluru)

Join Hiver as a DevOps Engineer supporting Kubernetes, AWS infrastructure, and GitOps for its AI-driven customer service platform. Help engineering teams improve reliability and address infrastructure scalability challenges.

Descriere

  • Build and operate Kubernetes clusters on Amazon EKS
  • Deploy applications to Kubernetes using ArgoCD
  • Administer datastores including Elasticsearch, Amazon RDS, and DocumentDB
  • Provision infrastructure with infrastructure-as-code tools, preferably Terraform
  • Operate messaging systems such as RabbitMQ and Kafka
  • Design solutions aligned with engineering team requirements
  • Address scalability limitations in the existing infrastructure
  • Support engineering teams with infrastructure needs
  • Drive GitOps adoption across the organization

Cerințe

  • Bring 3–5 years of experience in SRE operations, systems administration, or DevOps
  • Demonstrate strong knowledge of Linux and operating system fundamentals
  • Have hands-on experience with containerization technologies including Docker and Kubernetes
  • Have experience working with cloud platforms, particularly AWS
  • Be able to script with Python or Bash
  • Have experience using monitoring tools such as Datadog or CloudWatch
  • Have practical experience with Grafana
  • Have experience working with CI/CD environments, including GitHub Actions
  • Experience integrating AI into DevOps workflows is advantageous
  • Experience with the ELK stack is advantageous

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