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Trellix
Trellix
1.001 – 5.000 Angajați
Sponsor pentru viza H1BInteligență artificialăÎntreprindereSecuritate cibernetică
Trellix dezvoltă soluții de securitate cibernetică bazate pe inteligență artificială pentru organizații de tip enterprise. Platforma sa reunește capabilități pentru protecția endpointurilor, a datelor, rețelelor, e-mailului și mediilor cloud, precum și informații despre amenințări, pentru a ajuta echipele de securitate să detecteze, să investigheze și să răspundă amenințărilor din toate mediile lor. Trellix oferă, de asemenea, soluții de detecție și răspuns extinse (XDR), detecție și răspuns pentru rețea (NDR), detecție și răspuns gestionate, servicii profesionale și educație în domeniul securității cibernetice, sprijinind centrele de operațiuni de securitate în consolidarea rezilienței împotriva atacurilor aflate în continuă evoluție.
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Locurile de muncă ale companiei

Customer Success Manager, India (Remote)

Customer Success Manager at Trellix supporting cybersecurity customers in India with adoption, risk reduction, retention, and account growth. The role manages small to mid-market portfolios and identifies expansion opportunities.

INIndiaRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților
CloudSecuritate cibernetică

Descriere

  • Advise a portfolio of small to mid-market accounts strategically
  • Align Trellix security solutions with customers’ business objectives
  • Increase product adoption, monitor customer health and risk, support retention, and maximize solution value
  • Guide onboarding, setup, recommendations, and product roadmaps
  • Turn technical capabilities into clear business outcomes
  • Resolve customer issues and coordinate with service desk or internal support teams on deployment blockers
  • Manage multiple accounts independently as an individual contributor
  • Maintain consistent follow-up and disciplined customer relationships
  • Own customer outcomes and business results
  • Identify and qualify upsell and cross-sell opportunities, handing commercial execution to Sales or Renewals

Cerințe

  • Four to six years of customer engagement and account management experience in cybersecurity, SaaS solutions, or enterprise software
  • Track record of managing small to mid-market client portfolios to drive adoption, value realization, and risk reduction
  • Excellent spoken and written English communication skills
  • Confidence explaining technical concepts to technical and non-technical stakeholders in the US market
  • Technical proficiency and a strong foundation in cybersecurity, including network security, endpoint protection, or cloud security
  • Experience using Totango or a comparable enterprise customer success platform for health analytics
  • Hands-on experience with Google Gemini to identify churn risk, improve productivity, or develop customer-facing content
  • Ability to identify and qualify upselling and cross-selling opportunities
  • Availability and willingness to work permanent US Eastern Time hours
  • University degree or equivalent professional experience

Beneficii

  • Retirement plans
  • Medical, dental, and vision coverage
  • Paid time off
  • Paid parental leave
  • Community involvement support
  • Flexible working hours
  • Family-friendly benefits
  • Social programs

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