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Customer Success Manager, India (Remote)
Customer Success Manager at Trellix supporting cybersecurity customers in India with adoption, risk reduction, retention, and account growth. The role manages small to mid-market portfolios and identifies expansion opportunities.
Tavsif
- Advise a portfolio of small to mid-market accounts strategically
- Align Trellix security solutions with customers’ business objectives
- Increase product adoption, monitor customer health and risk, support retention, and maximize solution value
- Guide onboarding, setup, recommendations, and product roadmaps
- Turn technical capabilities into clear business outcomes
- Resolve customer issues and coordinate with service desk or internal support teams on deployment blockers
- Manage multiple accounts independently as an individual contributor
- Maintain consistent follow-up and disciplined customer relationships
- Own customer outcomes and business results
- Identify and qualify upsell and cross-sell opportunities, handing commercial execution to Sales or Renewals
Talablar
- Four to six years of customer engagement and account management experience in cybersecurity, SaaS solutions, or enterprise software
- Track record of managing small to mid-market client portfolios to drive adoption, value realization, and risk reduction
- Excellent spoken and written English communication skills
- Confidence explaining technical concepts to technical and non-technical stakeholders in the US market
- Technical proficiency and a strong foundation in cybersecurity, including network security, endpoint protection, or cloud security
- Experience using Totango or a comparable enterprise customer success platform for health analytics
- Hands-on experience with Google Gemini to identify churn risk, improve productivity, or develop customer-facing content
- Ability to identify and qualify upselling and cross-selling opportunities
- Availability and willingness to work permanent US Eastern Time hours
- University degree or equivalent professional experience
Imtiyozlar
- Retirement plans
- Medical, dental, and vision coverage
- Paid time off
- Paid parental leave
- Community involvement support
- Flexible working hours
- Family-friendly benefits
- Social programs
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