Trellix
Trellix
Trellix उद्यम संगठनों के लिए AI-संचालित साइबर सुरक्षा समाधान विकसित करता है। इसका प्लेटफ़ॉर्म एंडपॉइंट, डेटा, नेटवर्क, ईमेल, क्लाउड और ख़तरे की ख़ुफ़िया जानकारी से जुड़ी क्षमताओं को एक साथ लाता है, ताकि सुरक्षा टीमें अपने परिवेश में ख़तरों का पता लगा सकें, उनकी जाँच कर सकें और उनका जवाब दे सकें। Trellix विस्तारित पहचान और प्रतिक्रिया (XDR), नेटवर्क पहचान और प्रतिक्रिया (NDR), प्रबंधित पहचान और प्रतिक्रिया, पेशेवर सेवाएँ और साइबर सुरक्षा शिक्षा भी प्रदान करता है, जिससे सुरक्षा संचालन केंद्र बदलते हमलों के विरुद्ध अपनी मजबूती बढ़ा सकें।

Customer Success Manager, India (Remote)

Customer Success Manager at Trellix supporting cybersecurity customers in India with adoption, risk reduction, retention, and account growth. The role manages small to mid-market portfolios and identifies expansion opportunities.

विवरण

  • Advise a portfolio of small to mid-market accounts strategically
  • Align Trellix security solutions with customers’ business objectives
  • Increase product adoption, monitor customer health and risk, support retention, and maximize solution value
  • Guide onboarding, setup, recommendations, and product roadmaps
  • Turn technical capabilities into clear business outcomes
  • Resolve customer issues and coordinate with service desk or internal support teams on deployment blockers
  • Manage multiple accounts independently as an individual contributor
  • Maintain consistent follow-up and disciplined customer relationships
  • Own customer outcomes and business results
  • Identify and qualify upsell and cross-sell opportunities, handing commercial execution to Sales or Renewals

आवश्यकताएँ

  • Four to six years of customer engagement and account management experience in cybersecurity, SaaS solutions, or enterprise software
  • Track record of managing small to mid-market client portfolios to drive adoption, value realization, and risk reduction
  • Excellent spoken and written English communication skills
  • Confidence explaining technical concepts to technical and non-technical stakeholders in the US market
  • Technical proficiency and a strong foundation in cybersecurity, including network security, endpoint protection, or cloud security
  • Experience using Totango or a comparable enterprise customer success platform for health analytics
  • Hands-on experience with Google Gemini to identify churn risk, improve productivity, or develop customer-facing content
  • Ability to identify and qualify upselling and cross-selling opportunities
  • Availability and willingness to work permanent US Eastern Time hours
  • University degree or equivalent professional experience

लाभ

  • Retirement plans
  • Medical, dental, and vision coverage
  • Paid time off
  • Paid parental leave
  • Community involvement support
  • Flexible working hours
  • Family-friendly benefits
  • Social programs

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