Remote Vietnamese Transcription Specialist
AppenTranscribe Vietnamese audio for CrowdGen’s AI speech recognition projects. Review speech, add timestamps, label speakers, and note non-speech events.
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Trellix develops AI-powered cybersecurity solutions for enterprise organizations. Its platform brings together endpoint, data, network, email, cloud, and threat intelligence capabilities to help security teams detect, investigate, and respond to threats across their environments. Trellix also provides extended detection and response (XDR), network detection and response (NDR), managed detection and response, professional services, and cybersecurity education, supporting security operations centers as they strengthen resilience against evolving attacks.
Customer Success Manager, India (Remote)
Customer Success Manager at Trellix supporting cybersecurity customers in India with adoption, risk reduction, retention, and account growth. The role manages small to mid-market portfolios and identifies expansion opportunities.
Description
- Advise a portfolio of small to mid-market accounts strategically
- Align Trellix security solutions with customers’ business objectives
- Increase product adoption, monitor customer health and risk, support retention, and maximize solution value
- Guide onboarding, setup, recommendations, and product roadmaps
- Turn technical capabilities into clear business outcomes
- Resolve customer issues and coordinate with service desk or internal support teams on deployment blockers
- Manage multiple accounts independently as an individual contributor
- Maintain consistent follow-up and disciplined customer relationships
- Own customer outcomes and business results
- Identify and qualify upsell and cross-sell opportunities, handing commercial execution to Sales or Renewals
Requirements
- Four to six years of customer engagement and account management experience in cybersecurity, SaaS solutions, or enterprise software
- Track record of managing small to mid-market client portfolios to drive adoption, value realization, and risk reduction
- Excellent spoken and written English communication skills
- Confidence explaining technical concepts to technical and non-technical stakeholders in the US market
- Technical proficiency and a strong foundation in cybersecurity, including network security, endpoint protection, or cloud security
- Experience using Totango or a comparable enterprise customer success platform for health analytics
- Hands-on experience with Google Gemini to identify churn risk, improve productivity, or develop customer-facing content
- Ability to identify and qualify upselling and cross-selling opportunities
- Availability and willingness to work permanent US Eastern Time hours
- University degree or equivalent professional experience
Benefits
- Retirement plans
- Medical, dental, and vision coverage
- Paid time off
- Paid parental leave
- Community involvement support
- Flexible working hours
- Family-friendly benefits
- Social programs
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