ING
ING
ING este o instituție financiară internațională care oferă servicii bancare, de investiții și alte servicii financiare conexe clienților persoane fizice și companiilor. Compania operează în mai multe țări și este recunoscută drept una dintre băncile de top din Țările de Jos. Activitatea sa acoperă domeniul serviciilor financiare, cu accent pe conformitate, gestionarea riscurilor și o guvernanță corporativă solidă. ING pune, de asemenea, accent pe sustenabilitate și responsabilitate corporativă prin inițiative legate de acțiuni climatice, diversitate și sănătate financiară.

Collections Officer – ING Australia

Support ING Australia customers facing financial difficulty by managing overdue accounts, hardship referrals, and payment arrangements. Handle debt recovery in line with service standards and regulatory requirements.

Descriere

  • Manage inbound and outbound calls, including dialler campaigns, while meeting service and quality standards.
  • Help customers resolve overdue, overdrawn, or over-limit accounts by arranging suitable payments.
  • Recognise financial hardship and refer customers to Financial Support when appropriate.
  • Respond to general enquiries and assist with hardship and account matters.
  • Complete administrative work and keep customer records accurate.
  • Help the team follow collections policies and regulatory obligations.
  • Contribute to a collaborative team and build knowledge and skills.
  • Support customers, manage debt recovery, and provide operational assistance for ING retail products.

Cerințe

  • Experience in a phone-based contact centre, customer service, collections, or financial services role.
  • Strong communication and listening skills for sensitive customer conversations.
  • A customer-focused approach, with empathy and the ability to build rapport.
  • Ability to manage multiple tasks in a fast-paced setting.
  • Careful attention to detail and ability to follow processes and policies.
  • Willingness to learn and develop in a regulated environment.

Beneficii

  • Discounted ING health insurance.
  • An additional Rest Day to support wellbeing.
  • An IMPACT day for approved sustainability volunteering.
  • Permanent employment opportunities.
  • A diverse, inclusive, and supportive workplace culture.
  • Opportunities for growth and development.
  • Support or adjustments during the recruitment process.

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