ING
ING
ING एक अंतरराष्ट्रीय वित्तीय संस्था है, जो व्यक्तिगत और कॉर्पोरेट ग्राहकों को बैंकिंग, निवेश और संबंधित वित्तीय सेवाएँ प्रदान करती है। कंपनी कई देशों में काम करती है और नीदरलैंड्स के प्रमुख बैंकों में से एक के रूप में जानी जाती है। इसका कार्य वित्तीय सेवाओं के क्षेत्र में फैला है, जिसमें अनुपालन, जोखिम प्रबंधन और मजबूत कॉर्पोरेट प्रशासन पर विशेष ध्यान दिया जाता है। ING जलवायु कार्रवाई, विविधता और वित्तीय स्वास्थ्य से जुड़ी पहलों के माध्यम से स्थिरता और कॉर्पोरेट ज़िम्मेदारी को भी बढ़ावा देती है।

Collections Officer – ING Australia

Support ING Australia customers facing financial difficulty by managing overdue accounts, hardship referrals, and payment arrangements. Handle debt recovery in line with service standards and regulatory requirements.

विवरण

  • Manage inbound and outbound calls, including dialler campaigns, while meeting service and quality standards.
  • Help customers resolve overdue, overdrawn, or over-limit accounts by arranging suitable payments.
  • Recognise financial hardship and refer customers to Financial Support when appropriate.
  • Respond to general enquiries and assist with hardship and account matters.
  • Complete administrative work and keep customer records accurate.
  • Help the team follow collections policies and regulatory obligations.
  • Contribute to a collaborative team and build knowledge and skills.
  • Support customers, manage debt recovery, and provide operational assistance for ING retail products.

आवश्यकताएँ

  • Experience in a phone-based contact centre, customer service, collections, or financial services role.
  • Strong communication and listening skills for sensitive customer conversations.
  • A customer-focused approach, with empathy and the ability to build rapport.
  • Ability to manage multiple tasks in a fast-paced setting.
  • Careful attention to detail and ability to follow processes and policies.
  • Willingness to learn and develop in a regulated environment.

लाभ

  • Discounted ING health insurance.
  • An additional Rest Day to support wellbeing.
  • An IMPACT day for approved sustainability volunteering.
  • Permanent employment opportunities.
  • A diverse, inclusive, and supportive workplace culture.
  • Opportunities for growth and development.
  • Support or adjustments during the recruitment process.

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