ING ir starptautiska finanšu iestāde, kas privātpersonām un uzņēmumiem nodrošina banku, ieguldījumu un ar tām saistītos finanšu pakalpojumus. Uzņēmums darbojas vairākās valstīs un ir atzīts par vadošo banku Nīderlandē. Tā darbība aptver finanšu pakalpojumus, īpašu uzmanību pievēršot atbilstībai, risku pārvaldībai un labai korporatīvajai pārvaldībai. ING uzsver arī ilgtspēju un korporatīvo atbildību, īstenojot ar klimata rīcību, daudzveidību un finansiālo labklājību saistītas iniciatīvas.
Collections Officer – ING Australia
Support ING Australia customers facing financial difficulty by managing overdue accounts, hardship referrals, and payment arrangements. Handle debt recovery in line with service standards and regulatory requirements.
Apraksts
- Manage inbound and outbound calls, including dialler campaigns, while meeting service and quality standards.
- Help customers resolve overdue, overdrawn, or over-limit accounts by arranging suitable payments.
- Recognise financial hardship and refer customers to Financial Support when appropriate.
- Respond to general enquiries and assist with hardship and account matters.
- Complete administrative work and keep customer records accurate.
- Help the team follow collections policies and regulatory obligations.
- Contribute to a collaborative team and build knowledge and skills.
- Support customers, manage debt recovery, and provide operational assistance for ING retail products.
Prasības
- Experience in a phone-based contact centre, customer service, collections, or financial services role.
- Strong communication and listening skills for sensitive customer conversations.
- A customer-focused approach, with empathy and the ability to build rapport.
- Ability to manage multiple tasks in a fast-paced setting.
- Careful attention to detail and ability to follow processes and policies.
- Willingness to learn and develop in a regulated environment.
Priekšrocības
- Discounted ING health insurance.
- An additional Rest Day to support wellbeing.
- An IMPACT day for approved sustainability volunteering.
- Permanent employment opportunities.
- A diverse, inclusive, and supportive workplace culture.
- Opportunities for growth and development.
- Support or adjustments during the recruitment process.