ING
ING
ING жеке және корпоративтік клиенттерге банктік, инвестициялық және оларға байланысты қаржылық қызметтер көрсететін халықаралық қаржы ұйымы. Компания бірнеше елде жұмыс істейді және Нидерландтағы жетекші банктердің бірі ретінде танылған. Оның қызметі комплаенс, тәуекелдерді басқару және мықты корпоративтік басқаруға баса назар аударатын қаржылық қызметтерді қамтиды. ING климаттық іс-қимыл, әртүрлілік және қаржылық әл-ауқатқа қатысты бастамалар арқылы тұрақты даму мен корпоративтік жауапкершілікті де атап көрсетеді.

Collections Officer – ING Australia

Support ING Australia customers facing financial difficulty by managing overdue accounts, hardship referrals, and payment arrangements. Handle debt recovery in line with service standards and regulatory requirements.

Сипаттама

  • Manage inbound and outbound calls, including dialler campaigns, while meeting service and quality standards.
  • Help customers resolve overdue, overdrawn, or over-limit accounts by arranging suitable payments.
  • Recognise financial hardship and refer customers to Financial Support when appropriate.
  • Respond to general enquiries and assist with hardship and account matters.
  • Complete administrative work and keep customer records accurate.
  • Help the team follow collections policies and regulatory obligations.
  • Contribute to a collaborative team and build knowledge and skills.
  • Support customers, manage debt recovery, and provide operational assistance for ING retail products.

Талаптар

  • Experience in a phone-based contact centre, customer service, collections, or financial services role.
  • Strong communication and listening skills for sensitive customer conversations.
  • A customer-focused approach, with empathy and the ability to build rapport.
  • Ability to manage multiple tasks in a fast-paced setting.
  • Careful attention to detail and ability to follow processes and policies.
  • Willingness to learn and develop in a regulated environment.

Артықшылықтар

  • Discounted ING health insurance.
  • An additional Rest Day to support wellbeing.
  • An IMPACT day for approved sustainability volunteering.
  • Permanent employment opportunities.
  • A diverse, inclusive, and supportive workplace culture.
  • Opportunities for growth and development.
  • Support or adjustments during the recruitment process.

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