MCCi
MCCi
51 – 200 Angajați
ConsultanțăGuvernLogistică
MCCi este o companie de tehnologie guvernamentală și consultanță care ajută organizațiile din sectorul public să își modernizeze modul de gestionare a informațiilor și de furnizare a serviciilor. Activitatea sa include implementări de soluții Laserfiche pentru gestionarea conținutului la nivel de întreprindere, platforme pentru solicitări de acces la documente și emiterea de autorizații, site-uri web guvernamentale, procesarea inteligentă a documentelor, automatizarea robotizată a proceselor, semnături electronice, integrări de sisteme, servicii cloud gestionate și servicii profesionale. MCCi deservește administrații locale și statale, organizații de aplicare a legii și agenții de educație, punând accent pe reducerea muncii manuale și îmbunătățirea eficienței operaționale.

Cloud Operations Engineer at MCCi (Remote, United States)

MCCi is hiring a Cloud Operations Engineer to strengthen reliability, observability, and automation for its JustFOIA public-records SaaS platform. This remote role operates Azure infrastructure and coordinates incident response for government-facing services.

Descriere

  • Provide site reliability engineering for JustFOIA, MCCi’s SaaS platform for government public-records requests
  • Develop and manage monitoring, alerting, dashboards, logging, and operational reporting across application, database, and infrastructure layers
  • Examine logs, metrics, traces, and service-health data to detect developing and recurring problems
  • Advance the platform’s reliability, availability, performance, scalability, and maintainability
  • Join the on-call rotation and direct incident triage, diagnosis, escalation, and service recovery
  • Troubleshoot production faults spanning applications, IIS/.NET, SQL Server, networking, and cloud services
  • Facilitate blameless incident reviews, document root causes, and implement follow-up remediation
  • Manage and optimize Azure and Azure Government environments
  • Create automation that limits repetitive tasks, human error, and configuration drift
  • Maintain and expand Infrastructure-as-Code, configuration management, deployment, and operations tooling
  • Assist with CI/CD workflows and application release activities
  • Assess performance constraints, capacity exposure, and scalability challenges
  • Establish and monitor service-level indicators, objectives, error budgets, or comparable reliability metrics
  • Assist with backup verification, disaster recovery, failover exercises, capacity planning, and operational readiness assessments
  • Help address vulnerabilities, strengthen operational security controls, and support compliance work
  • Write and update runbooks, diagnostic instructions, recovery processes, and operational records
  • Work with development teams to strengthen application reliability, observability, and supportability
  • Contribute to release automation, infrastructure enhancements, and the continued development of DevOps practices
  • May provide Cloud Operations support for additional MCCi SaaS products as responsibilities expand

Cerințe

  • At least six years of total information technology experience
  • At least three years of site reliability engineering experience with production SaaS workloads in a public cloud, including accountability for availability and performance
  • Direct production SRE experience supporting a SaaS application
  • Practical experience establishing and using SLIs, SLOs, and error budgets
  • Experience implementing observability through metrics, centralized logs, distributed tracing, dashboards, and application performance monitoring
  • Ability to design useful alerts and reduce unnecessary alert volume
  • Background leading incident response, root cause investigations, and blameless post-incident reviews
  • Record of delivering reliability improvements through completion
  • Ability to develop automation with PowerShell, Python, Bash, or a similar language
  • Experience with Infrastructure as Code and configuration management practices
  • Experience running workloads on Microsoft Azure or another leading public cloud
  • Experience supporting customer-facing, business-critical software
  • Strong diagnostic, communication, teamwork, and technical writing abilities
  • Preferred: production support for Windows Server and IIS/.NET applications
  • Preferred: SQL Server monitoring and performance diagnosis
  • Preferred: CI/CD workflow and deployment automation experience
  • Preferred: performance testing and capacity planning experience
  • Preferred: network traffic handling, load balancing, web application firewalls, and content delivery experience
  • Preferred: backup, replication, failover, disaster recovery, and recovery testing experience
  • Preferred: container and orchestration technology experience
  • Familiarity with Datadog, Azure Application Insights, Elastic, Terraform, Ansible, PowerShell, Azure DevOps, or Cloudflare is advantageous

Beneficii

  • Remote work supported by virtual inclusion for distributed teammates
  • Accessible managers and leadership
  • A trust-oriented culture with limited bureaucracy
  • Casual, comfortable dress expectations
  • An inclusive, diverse, and respectful workplace
  • Opportunities for collaboration, relationship building, and recognition

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