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MCCi एक GovTech और परामर्श कंपनी है, जो सार्वजनिक क्षेत्र के संगठनों को जानकारी प्रबंधित करने और सेवाएँ प्रदान करने के तरीकों को आधुनिक बनाने में सहायता करती है। इसके कार्य में Laserfiche एंटरप्राइज़ कंटेंट मैनेजमेंट का कार्यान्वयन, रिकॉर्ड अनुरोध और परमिटिंग प्लेटफ़ॉर्म, सरकारी वेबसाइटें, बुद्धिमान दस्तावेज़ प्रसंस्करण, रोबोटिक प्रक्रिया स्वचालन, इलेक्ट्रॉनिक हस्ताक्षर, सिस्टम एकीकरण, प्रबंधित क्लाउड सेवाएँ और पेशेवर सेवाएँ शामिल हैं। MCCi स्थानीय और राज्य सरकारों, कानून प्रवर्तन संगठनों तथा शिक्षा एजेंसियों को सेवाएँ प्रदान करती है, और इसका ध्यान मैनुअल कार्य को कम करने तथा परिचालन दक्षता में सुधार करने पर है।
Cloud Operations Engineer at MCCi (Remote, United States)
MCCi is hiring a Cloud Operations Engineer to strengthen reliability, observability, and automation for its JustFOIA public-records SaaS platform. This remote role operates Azure infrastructure and coordinates incident response for government-facing services.
विवरण
- Provide site reliability engineering for JustFOIA, MCCi’s SaaS platform for government public-records requests
- Develop and manage monitoring, alerting, dashboards, logging, and operational reporting across application, database, and infrastructure layers
- Examine logs, metrics, traces, and service-health data to detect developing and recurring problems
- Advance the platform’s reliability, availability, performance, scalability, and maintainability
- Join the on-call rotation and direct incident triage, diagnosis, escalation, and service recovery
- Troubleshoot production faults spanning applications, IIS/.NET, SQL Server, networking, and cloud services
- Facilitate blameless incident reviews, document root causes, and implement follow-up remediation
- Manage and optimize Azure and Azure Government environments
- Create automation that limits repetitive tasks, human error, and configuration drift
- Maintain and expand Infrastructure-as-Code, configuration management, deployment, and operations tooling
- Assist with CI/CD workflows and application release activities
- Assess performance constraints, capacity exposure, and scalability challenges
- Establish and monitor service-level indicators, objectives, error budgets, or comparable reliability metrics
- Assist with backup verification, disaster recovery, failover exercises, capacity planning, and operational readiness assessments
- Help address vulnerabilities, strengthen operational security controls, and support compliance work
- Write and update runbooks, diagnostic instructions, recovery processes, and operational records
- Work with development teams to strengthen application reliability, observability, and supportability
- Contribute to release automation, infrastructure enhancements, and the continued development of DevOps practices
- May provide Cloud Operations support for additional MCCi SaaS products as responsibilities expand
आवश्यकताएँ
- At least six years of total information technology experience
- At least three years of site reliability engineering experience with production SaaS workloads in a public cloud, including accountability for availability and performance
- Direct production SRE experience supporting a SaaS application
- Practical experience establishing and using SLIs, SLOs, and error budgets
- Experience implementing observability through metrics, centralized logs, distributed tracing, dashboards, and application performance monitoring
- Ability to design useful alerts and reduce unnecessary alert volume
- Background leading incident response, root cause investigations, and blameless post-incident reviews
- Record of delivering reliability improvements through completion
- Ability to develop automation with PowerShell, Python, Bash, or a similar language
- Experience with Infrastructure as Code and configuration management practices
- Experience running workloads on Microsoft Azure or another leading public cloud
- Experience supporting customer-facing, business-critical software
- Strong diagnostic, communication, teamwork, and technical writing abilities
- Preferred: production support for Windows Server and IIS/.NET applications
- Preferred: SQL Server monitoring and performance diagnosis
- Preferred: CI/CD workflow and deployment automation experience
- Preferred: performance testing and capacity planning experience
- Preferred: network traffic handling, load balancing, web application firewalls, and content delivery experience
- Preferred: backup, replication, failover, disaster recovery, and recovery testing experience
- Preferred: container and orchestration technology experience
- Familiarity with Datadog, Azure Application Insights, Elastic, Terraform, Ansible, PowerShell, Azure DevOps, or Cloudflare is advantageous
लाभ
- Remote work supported by virtual inclusion for distributed teammates
- Accessible managers and leadership
- A trust-oriented culture with limited bureaucracy
- Casual, comfortable dress expectations
- An inclusive, diverse, and respectful workplace
- Opportunities for collaboration, relationship building, and recognition
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