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Lumana
Lumana
51 – 200 Darbinieki
RažošanaVeselības aprūpeViesmīlība
Lumana ir mākslīgā intelekta videonovērošanas uzņēmums, kas izstrādā visaptverošu platformu viedākai uzraudzībai un ātrākai reaģēšanai uz incidentiem. Tās produkti apvieno mākslīgā intelekta video pārvaldības programmatūru, NDAA prasībām atbilstošas kameras, mākoņdatošanā balstītu VMS+ sistēmu un lokālo CORE aparatūru ar rūpnieciskas klases SSD krātuvi un dublēšanu mākonī. Apdraudējumu noteikšana, numura zīmju atpazīšana, mākslīgā intelekta video meklēšana, reāllaika brīdinājumi un pielāgojami informācijas paneļi palīdz organizācijām pārvērst drošības videomateriālus praktiski izmantojamā operatīvajā informācijā. Lumana apkalpo veselības aprūpes, ražošanas, viesmīlības, izglītības, valsts pārvaldes un mazumtirdzniecības nozaru organizācijas.
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Vakances uzņēmumā

Technical Support Engineer - New York City Hybrid

Support Lumana’s AI video security platform by diagnosing networking, edge-device, and cloud infrastructure issues. Improve service reliability through automation, monitoring, and coordinated incident resolution.

USAmerikas Savienotās ValstisNYŅujorka
70 000 $ – 90 000 $ / gads
HibrīdiPilna slodzeJaunākais speciālistsNepieciešamā Valoda: angļuAtbalsta inženieris
DNSLinuxMākonisPythonTCP/IPUgunsmūri

Apraksts

  • Lead technical troubleshooting and field diagnostics for networks, edge devices, infrastructure, and system integrations
  • Determine the causes of system and network failures, resolve them, and reduce the risk of recurrence
  • Operate secure, dependable, scalable infrastructure across cloud and hybrid environments
  • Deploy and maintain servers, virtual machines, operating systems, storage, and related infrastructure
  • Administer routers, switches, firewalls, VPNs, load balancing, and WAN connections
  • Track system and network performance, manage incidents, and support high availability for real-time video and AI workloads
  • Work with Engineering, QA, and Product to identify defects, verify fixes, and strengthen platform reliability
  • Plan and execute testing for new hardware and software in production-like environments
  • Build scripts, diagnostic tools, monitoring solutions, and automation for support operations
  • Maintain technical documentation, investigation records, and internal knowledge bases

Prasības

  • 1–3 years of experience in technical support, systems engineering, or IT operations
  • Hands-on experience diagnosing TCP/IP, DNS, DHCP, routing, firewall, and network connectivity issues
  • Bachelor’s degree in computer science, networking, systems engineering, or a related discipline
  • Able to troubleshoot urgent issues with composure, speed, and accuracy
  • Strong analytical, written communication, and documentation abilities
  • Residence in the U.S. Eastern Time Zone
  • Availability for the designated evening and weekend schedule
  • Experience supporting IP camera systems or edge-connected devices is preferred
  • Working knowledge of Linux-based systems is preferred
  • Ability to write scripts in Python or comparable automation tools is preferred
  • Certifications such as CCNA, Network+, or Security+ are preferred

Priekšrocības

  • Meaningful ISO equity in a rapidly growing startup
  • High-quality technology and fully equipped workspaces for office and home use
  • Two remote workdays per week after ramp-up
  • Comprehensive medical, dental, and vision insurance
  • 15 days of paid time off
  • 10 paid holidays
  • Sick leave
  • 401(k) plan with a 4% employer match
  • Paid parental leave
  • $500 home office stipend
  • Top-tier equipment provided
  • Opportunity to influence the product through hands-on feedback
  • Flexible hybrid or remote arrangements based on the role

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