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Lumana
Lumana
51 – 200 Angajați
Asistență medicalăIndustria prelucrătoareOspitalitate
Lumana este o companie de securitate video bazată pe inteligență artificială, care dezvoltă o platformă completă pentru monitorizare mai inteligentă și răspuns mai rapid la incidente. Produsele sale combină software de gestionare video bazat pe inteligență artificială cu camere conforme cu cerințele NDAA, soluția VMS+ de gestionare video în cloud și hardware CORE instalat local, cu stocare SSD de nivel industrial și backup în cloud. Funcții precum detectarea amenințărilor, recunoașterea numerelor de înmatriculare, căutarea video cu ajutorul inteligenței artificiale, alertele în timp real și tablourile de bord personalizabile ajută organizațiile să transforme imaginile de securitate în informații operaționale utile. Lumana deservește organizații din sectoare precum sănătate, producție, ospitalitate, educație, administrație publică și retail.
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Locurile de muncă ale companiei

Technical Support Engineer - New York City Hybrid

Support Lumana’s AI video security platform by diagnosing networking, edge-device, and cloud infrastructure issues. Improve service reliability through automation, monitoring, and coordinated incident resolution.

USStatele Unite ale AmericiiNYNew York
70.000 $ – 90.000 $ / an
HibridNormă întreagăJuniorLimbă Obligatorie: englezăInginer de suport
CloudDNSFirewalluriLinuxPythonTCP/IP

Descriere

  • Lead technical troubleshooting and field diagnostics for networks, edge devices, infrastructure, and system integrations
  • Determine the causes of system and network failures, resolve them, and reduce the risk of recurrence
  • Operate secure, dependable, scalable infrastructure across cloud and hybrid environments
  • Deploy and maintain servers, virtual machines, operating systems, storage, and related infrastructure
  • Administer routers, switches, firewalls, VPNs, load balancing, and WAN connections
  • Track system and network performance, manage incidents, and support high availability for real-time video and AI workloads
  • Work with Engineering, QA, and Product to identify defects, verify fixes, and strengthen platform reliability
  • Plan and execute testing for new hardware and software in production-like environments
  • Build scripts, diagnostic tools, monitoring solutions, and automation for support operations
  • Maintain technical documentation, investigation records, and internal knowledge bases

Cerințe

  • 1–3 years of experience in technical support, systems engineering, or IT operations
  • Hands-on experience diagnosing TCP/IP, DNS, DHCP, routing, firewall, and network connectivity issues
  • Bachelor’s degree in computer science, networking, systems engineering, or a related discipline
  • Able to troubleshoot urgent issues with composure, speed, and accuracy
  • Strong analytical, written communication, and documentation abilities
  • Residence in the U.S. Eastern Time Zone
  • Availability for the designated evening and weekend schedule
  • Experience supporting IP camera systems or edge-connected devices is preferred
  • Working knowledge of Linux-based systems is preferred
  • Ability to write scripts in Python or comparable automation tools is preferred
  • Certifications such as CCNA, Network+, or Security+ are preferred

Beneficii

  • Meaningful ISO equity in a rapidly growing startup
  • High-quality technology and fully equipped workspaces for office and home use
  • Two remote workdays per week after ramp-up
  • Comprehensive medical, dental, and vision insurance
  • 15 days of paid time off
  • 10 paid holidays
  • Sick leave
  • 401(k) plan with a 4% employer match
  • Paid parental leave
  • $500 home office stipend
  • Top-tier equipment provided
  • Opportunity to influence the product through hands-on feedback
  • Flexible hybrid or remote arrangements based on the role

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