Lumana
Lumana
Lumana aqlliroq monitoring va hodisalarga tezroq javob berish uchun boshidan oxirigacha ishlaydigan platforma yaratuvchi sunʼiy intellekt asosidagi video xavfsizlik kompaniyasidir. Uning mahsulotlari sunʼiy intellekt bilan ishlaydigan video boshqaruv dasturini NDAA talablariga mos kameralar, bulutga asoslangan VMS+ tizimi hamda sanoat SSD xotirasi va bulutli zaxira nusxasiga ega mahalliy CORE uskunasi bilan birlashtiradi. Tahdidlarni aniqlash, davlat raqamlarini tanish, sunʼiy intellekt yordamida videodan qidirish, real vaqt rejimidagi ogohlantirishlar va sozlanadigan panellar kabi funksiyalar tashkilotlarga xavfsizlik videoyozuvlarini amaliy operatsion maʼlumotlarga aylantirishga yordam beradi. Lumana sog‘liqni saqlash, ishlab chiqarish, mehmondo‘stlik, taʼlim, davlat boshqaruvi va chakana savdo kabi sohalardagi tashkilotlarga xizmat ko‘rsatadi.

Technical Support Engineer - New York City Hybrid

Support Lumana’s AI video security platform by diagnosing networking, edge-device, and cloud infrastructure issues. Improve service reliability through automation, monitoring, and coordinated incident resolution.

Tavsif

  • Lead technical troubleshooting and field diagnostics for networks, edge devices, infrastructure, and system integrations
  • Determine the causes of system and network failures, resolve them, and reduce the risk of recurrence
  • Operate secure, dependable, scalable infrastructure across cloud and hybrid environments
  • Deploy and maintain servers, virtual machines, operating systems, storage, and related infrastructure
  • Administer routers, switches, firewalls, VPNs, load balancing, and WAN connections
  • Track system and network performance, manage incidents, and support high availability for real-time video and AI workloads
  • Work with Engineering, QA, and Product to identify defects, verify fixes, and strengthen platform reliability
  • Plan and execute testing for new hardware and software in production-like environments
  • Build scripts, diagnostic tools, monitoring solutions, and automation for support operations
  • Maintain technical documentation, investigation records, and internal knowledge bases

Talablar

  • 1–3 years of experience in technical support, systems engineering, or IT operations
  • Hands-on experience diagnosing TCP/IP, DNS, DHCP, routing, firewall, and network connectivity issues
  • Bachelor’s degree in computer science, networking, systems engineering, or a related discipline
  • Able to troubleshoot urgent issues with composure, speed, and accuracy
  • Strong analytical, written communication, and documentation abilities
  • Residence in the U.S. Eastern Time Zone
  • Availability for the designated evening and weekend schedule
  • Experience supporting IP camera systems or edge-connected devices is preferred
  • Working knowledge of Linux-based systems is preferred
  • Ability to write scripts in Python or comparable automation tools is preferred
  • Certifications such as CCNA, Network+, or Security+ are preferred

Imtiyozlar

  • Meaningful ISO equity in a rapidly growing startup
  • High-quality technology and fully equipped workspaces for office and home use
  • Two remote workdays per week after ramp-up
  • Comprehensive medical, dental, and vision insurance
  • 15 days of paid time off
  • 10 paid holidays
  • Sick leave
  • 401(k) plan with a 4% employer match
  • Paid parental leave
  • $500 home office stipend
  • Top-tier equipment provided
  • Opportunity to influence the product through hands-on feedback
  • Flexible hybrid or remote arrangements based on the role

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