Senior Marketing Business Process Owner — USAA (Hybrid)

Hibrīdi Pilna slodze Vecākais speciālists Nepieciešamā Valoda: angļu Uzņēmējdarbības operācijas

93 770 $ – 179 240 $ / gads

Apraksts

Create strategic, customer-specific process program plans aligned with enterprise priorities
Lead the design and alignment of business processes and capabilities that improve performance
Develop end-user-focused process solutions as a functional expert
Track process performance using control limits, KPIs, stakeholder reporting, and collaborative improvement
Establish and improve controls to reduce operational and compliance risks
Create communications plans for customers and internal stakeholders
Align stakeholders and customers on business process projects and services
Use reporting, data, and analytics to assess process and project performance and improve efficiency
Assess business processes and lead ongoing improvement using emerging technologies
Lead solution design, business cases, benefits validation, and requirements for process improvement initiatives
Mentor and guide team members and business partners
Provide business performance insights for planning, research, analysis, and the development and implementation of applications and processes
Ensure business risks are identified, measured, monitored, and controlled in line with risk and compliance policies

Prasības

Bachelor’s degree, or four years of relevant education and/or experience
Six years of experience in business process execution, consulting, or process engineering and optimization
Experience using quality management, process improvement, and problem-solving methods
Experience implementing and sustaining changes and improvements
Practical experience mapping and modeling processes and creating and validating process documentation
Experience applying process management standards and policies, with knowledge of relevant regulations and risk management practices
Experience with Lean, Business Process Management, or a similar methodology
Experience using systems to collect and analyze data
A record of developing, implementing, and maintaining controls
Knowledge of marketing processes in financial services
Strong analytical and problem-solving abilities
Strong communication and stakeholder engagement skills
Detail-oriented, structured approach to process design and documentation
Must not require immigration support now or in the future; USAA does not provide visa sponsorship

Priekšrocības

Flexible work environment
Performance-based pay incentives tied to corporate and individual results, at the discretion of USAA’s Board of Directors
Medical, dental, and vision coverage
401(k) plan
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off
Paid holidays
16 paid volunteer hours
Wellness programs
Career path planning
Continuing education assistance

Saistītās vakances

201 – 500 Darbinieki

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